The Effect of Web Site Perceptions on Initial Trust in the Owner Company

Hampton-Sosa, William; Koufaris, Marios

doi:10.1080/10864415.2005.11043965

Cited by 166 publications

(98 citation statements)

References 83 publications

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“…This study hypothesizes that: Government involvement is an important factor in the adoption of banking technologies (Tan and Teo 2000;Brown et al 2004;Chong et al 2010). Government involvement is also important for increasing trust (Hampton-Sosa and Koufaris 2005;Welch et al 2004) and a more important determinant in the initial stages of trust (Zucker 1986). This study hypothesizes that:…”

Section: Hypothesesmentioning

confidence: 99%

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User acceptance of Internet banking in Indonesia: initial trust formation

Susanto

Lee

et al. 2013

Information Development

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Most research on Internet banking adoption has focused on a limited set of determinants that influence users' initial trust. This study takes the uncommon approach of separating the constructs of trust, perceived security, and perceived privacy to reveal the impact that each of these distinct factors has on initial trust formation. A large-scale survey of prospective Internet banking service customers in Indonesia was conducted and the results analyzed using a structural equation modeling approach. Perceived security, perceived privacy, relative benefits, company reputation, website usability, and government support are all factors that influence consumers' initial trust of Internet banking. Banking firms interested in the expansion of online financial services in developing countries should enhance existing strategies or develop new approaches that account for these factors. Perceived privacy and government support had no impact on the intention to use Internet banking services in Indonesia.

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Section: Hypothesesmentioning

confidence: 99%

“…Previous research has found that e-commerce trust formation impacts the penetration rate of online-based commerce (Hoffman et al 1999; Lee and Turban 2001;McKnight et al 2002b;Pavlou 2003;Hampton-Sosa and Koufaris 2005;Chen and Barnes 2007). E-commerce trust formation similarly influences Internet banking acceptance (Suh and Han 2002).…”

Section: Introductionmentioning

confidence: 99%

User acceptance of Internet banking in Indonesia: initial trust formation

Susanto

Lee

et al. 2013

Information Development

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“…CR values are well above the recommended 0.70, indicating good construct reliability. For good discriminant validity, the square root of AVE of a construct should be larger than that construct's correlations with the other constructs [7,18]. This is true for all correlations in Table 3.…”

Section: <--------------------------------Insert Table 2 Here -------------------------------->mentioning

confidence: 99%

“…We performed a confirmatory factor analysis according to the procedure outlined in [7,18]. Using PLS-Graph v. 3.0, we tested the model with no relationships specified between the constructs.…”

Section: As Seen Inmentioning

confidence: 99%

Exploring contributions of public resources in social bookmarking systems

Arakji

Benbunan‐Fich

Koufaris

2009

Decision Support Systems

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“…Hampton-Sosa and Koufaris [21] examines the impact of website appearance and usability on customer's trust of online company.…”

Section: Background and Related Workmentioning

confidence: 99%

Web Usability and User Trust on E-commerce Websites in Pakistan

Shehzad¹,

Aslam²,

Nickabadi³

et al. 2017

ijacsa

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Abstract-Web usability is an integral part of e-commerce. Users are less prone to the websites which are difficult to navigate and slow in response time. E-commerce business is growing aggressively on daily basis, but lack of user trust can impede this growth. Success of online business is largely dependent on getting user's trust. There are different techniques and models to measure web usability and user trust level, but they are not covering all aspects of web usability. So we proposed a new enhanced SUPR-Q model with six (6) parameters, such as Usability, Effectiveness, Efficiency, Learnability, Satisfaction and Security. We performed an experiment with one hundred twenty (120) participants to measure the web usability and user's trust on two famous e-commerce websites of Pakistan (daraz.pk & homeshopping.pk). We divided our participants into two equal groups, such as Random and Regular group on the basis of their previous shopping exposure. Our results shows that usability score of Regular group who did shopping most frequently were better than the Random group which was less exposed with shopping experience. Regular group was more satisfied from both websites with the score of 46.8% on daraz.pk and 44.8% on homshopping.pk as compared to Random group. Both groups showed higher usability score on daraz.pk which was 45.2% in case of Regular group and 40% in case of Random group due to the higher effectiveness and efficiency of web interface. The overall results showed that trust on e-commerce website plays vital role in user's satisfaction and purchasing.

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The Effect of Web Site Perceptions on Initial Trust in the Owner Company

Cited by 166 publications

References 83 publications

User acceptance of Internet banking in Indonesia: initial trust formation

User acceptance of Internet banking in Indonesia: initial trust formation

Exploring contributions of public resources in social bookmarking systems

Web Usability and User Trust on E-commerce Websites in Pakistan

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