The effectiveness of organisational information systems: perceptions of non-IT executives and IT-executives on IS contributions to strategic development

Abstract

Information technology professionals develop procedures that the information systems are based on and the end-users are trained to use the information systems. There is often great tension between information technology professionals and the end-user population. Sometimes users do not understand IT, and IT professionals feel relegated to the background. This study is to examine the relationships of non-IT executives, end-users and IT executives and their staff, and the attitudes of both groups that affect the corporate environment within which IS contributes to the strategic development of the organisation.