The effectiveness of workflow management systems: Predictions and lessons learned

Reijers, Hajo A.; Aalst, Wil M. P. van der

doi:10.1016/j.ijinfomgt.2005.06.008

Cited by 95 publications

(64 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…On the one hand, the paper is based on practical experiences in numerous simulation projects (cf. [17] for examples). These experiences showed amongst others that it is almost impossible to adequately model resources in contemporary simulation tools.…”

Section: Conclusion and Further Readingmentioning

confidence: 99%

Beyond Process Mining: From the Past to Present and Future

Aalst

Pesic

Song

2010

Notes on Numerical Fluid Mechanics and Multidisciplinary Design

View full text Add to dashboard Cite

Abstract. Computer simulation attempts to "mimic" real-life or hypothetical behavior on a computer to see how processes or systems can be improved and to predict their performance under different circumstances. Simulation has been successfully applied in many disciplines and is considered to be a relevant and highly applicable tool in Business Process Management (BPM). Unfortunately, in reality the use of simulation is limited. Few organizations actively use simulation. Even organizations that purchase simulation software (stand-alone or embedded in some BPM suite), typically fail to use it continuously over an extended period. This keynote paper highlights some of the problems causing the limited adoption of simulation. For example, simulation models tend to oversimplify the modeling of people working part-time on a process. Also simulation studies typically focus on the steady-state behavior of business processes while managers are more interested in short-term results (a "fast forward button" into the future) for operational decision making. This paper will point out innovative simulation approaches leveraging on recent breakthroughs in process mining.

show abstract

Section: Conclusion and Further Readingmentioning

confidence: 99%

Beyond Process Mining: From the Past to Present and Future

Aalst

Pesic

Song

2010

Notes on Numerical Fluid Mechanics and Multidisciplinary Design

View full text Add to dashboard Cite

show abstract

“…While the benefits of enterprise information systems (EIS) are usually justified by improved process performance [1], there exist no approaches for systematically analyzing related cost factors and their dependencies. Though software cost estimation has received considerable attention during the last decades [2] and has become an essential task in software engineering, it is difficult to apply existing approaches to EIS, particularly if the considered EIS shall support business processes.…”

Section: Introductionmentioning

confidence: 99%

Evaluation Patterns for Analyzing the Costs of Enterprise Information Systems

Mutschler

Reichert

2009

Notes on Numerical Fluid Mechanics and Multidisciplinary Design

View full text Add to dashboard Cite

Abstract. Introducing enterprise information systems (EIS) is usually associated with high costs. It is therefore crucial to understand those factors that determine or influence these costs. Existing cost analysis methods are difficult to apply. Particularly, these methods are unable to cope with the dynamic interactions of the many technological, organizational and project-driven cost factors, which specifically arise in the context of EIS. Picking up this problem, in previous work we introduced the EcoPOST framework to investigate the complex cost structures of EIS engineering projects through qualitative cost evaluation models. This paper extends this framework and introduces a pattern-based approach enabling the reuse of EcoPOST evaluation models. Our patterns do not only simplify the design of EcoPOST evaluation models, but also improve the quality and comparability of cost evaluations. Therewith, we further strengthen our EcoPOST framework as an important tool supporting EIS engineers in gaining a better understanding of those factors that determine the costs of EIS engineering projects.

show abstract

“…However, for the reported case it seems likely that the recorded events follow actual work execution quite closely, as confirmed by the team of the municipality. In another part of the larger research project we are involved in (see [22]), we have seen an implementation where people worked around the workflow system on a wide scale, e.g. using the workflow system in batch mode to check out work that was completed manually much earlier.…”

Section: Discussionmentioning

confidence: 99%

“…The municipality is one of the organizations that is involved in our longitudinal study into the effectiveness of workflow management technology [22]. In 2000, the board of the municipality decided to implement a WfMS throughout the organization, which encompasses some 300 people.…”

Section: Contextmentioning

confidence: 99%

“…The purpose of the project was to involve as large a number of Dutch organizations as possible to closely monitor their experiences with implementing and using WfMSs to support their business processes over a period of time. For an overview of the preliminary results, the reader is referred to [22]. This project, in which 10 organizations are involved and over 20 business processes, is currently nearing its completion.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

On the Performance of Workflow Processes with Distributed Actors: Does Place Matter?

Reijers

Song

Jeong

Lecture Notes in Computer Science

Self Cite

View full text Add to dashboard Cite

Abstract. Current workflow technology offers rich features to manage and enact business processes. In principle, the technology enables actors to cooperate in the execution of business processes regardless of their geographical location. Furthermore, the technology is considered as an efficient means to reduce processing times. In this paper, we evaluate the effects on the performance of a workflow process in an organizational setting where actors are geographically distributed. The studied process is exceptional, because equivalent tasks can be performed at different locations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close.

show abstract

The effectiveness of workflow management systems: Predictions and lessons learned

Cited by 95 publications

References 9 publications

Beyond Process Mining: From the Past to Present and Future

Beyond Process Mining: From the Past to Present and Future

Evaluation Patterns for Analyzing the Costs of Enterprise Information Systems

On the Performance of Workflow Processes with Distributed Actors: Does Place Matter?

Contact Info

Product

Resources

About