The Effects of Innovations on Bank Performance: The Case of Electronic Banking Services

Akhisar, İlyas; Tunay, K. Batu; Tunay, Necla

doi:10.1016/j.sbspro.2015.06.336

Cited by 148 publications

(121 citation statements)

References 14 publications

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“…The ability to reduce or eliminate such fees provides great competitive advantage to the banks. For example, directing customers to using SSTs like internet banking helps banks become more cost efficient and productive (Yusuf & Lee, 2015); or ATMs that help reduce operational costs (Akhisar et al, 2015).…”

Section: An Overview Of Self-service Technology In Bankingmentioning

confidence: 99%

An investigation of self-service technology (SST) of participation banking in Turkey

Mango¹,

Müceldili²,

Erdil³

2017

Pressacademia

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Purpose-Scholars and practitioners have recognized the importance of the advent of technology and information technology in various industries such as supermarkets, banks, health sectors for surviving. Self-service technology (SST) is one of the important usage of technology particularly in banking industry. The aim of this study is to investigate one of the available self-service technologies in participation banking. Methodology-The study contains a questionnaire based survey of customers from participation banking (Kuveyt Turk) operating in Turkey. A total of 165 online survey responses were used for the purposes of this study. The surveys were sent to customers of the Kuveyt Turk Participation Bank which is the only bank to use the XTM technology. Data analyzed through structural equation modelling (SEM) Findings-The results indicate that SSTQAUL positively affects customer satisfaction and customer loyalty; customer satisfaction influences customer loyalty; customer satisfaction medaites the relationship between SSTQAUL and customer loyalty. Conclusion-The paper emphasizes the importance of self service technolgy quality in banking industry and proposes an understanding of influneces in customer satisfaction and loyalty.

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Section: An Overview Of Self-service Technology In Bankingmentioning

confidence: 99%

An investigation of self-service technology (SST) of participation banking in Turkey

Mango¹,

Müceldili²,

Erdil³

2017

Pressacademia

View full text Add to dashboard Cite

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“…E-Banking activities are taken strong emphasis in the last years. Akhisar et al (2015) advocates that less number of customers using e-banking services could affect performances of the banks negatively. Yang et al (2018) mentions that banks should establish customer oriented business strategy in order to gain more loyal customers for their banking services.…”

Section: Introductionmentioning

confidence: 99%

E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector

Altobishi¹,

Erboz²,

Podruzsik³

2018

IJMS

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In general, the managers in financial organizations and institutions are willing to maintain customer satisfaction, in order to minimize their cost and strengthen their competitive advantage.In Jordan, most of the commercial banks offer their banking services electronically. Therefore, this research aims to investigate the effects of electronic banking services on customer satisfaction in the lights of survey questions asked to 175 clients in Jordan. The reviewed literature indicates that convenience, privacy, cost, ease of use, personalization and customization and security are six indicators that affect level of customer satisfaction with E-Banking. The survey questions conducted in these six indicators and statistical results shows a positive relationship between level of customer satisfaction and usage of E-Banking among customers. There is positive relationship between five indicators and level of customer satisfaction and usage of E-Banking. Only Privacy is not discovered to have an effect on Customer Satisfaction in Jordan.

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“…Banka performans veya etkinlik analizlerinde finansal rasyoların kullanılmasına ilişkin literatür örneklerinde bağımlı değişken olarak ROA (aktif karlılığı) ve/veya ROE (özkaynak karlılığı) değerinin kullanılmasının yaygın olduğu görülür. (Akhisar et al, 2015) Saovanee ise banka performans analizine yönelik panel data regresyon temelli çalışmasında net faiz marjinini (NIM) bağımlı değişken olarak kullanmıştır. ROA ve ROE bağımlı değişkenler olarak ele alınmıştır.…”

Section: Veri Seti Ve Metodunclassified

Performance Determinants of Participation Banks: The Role of Special Current Accounts

DINÇ¹

2017

tujise

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ÖzetKaynak transferi fonksiyonunu icra eden katılım bankalarının fon toplama araçları katılma hesapları ve özel cari hesaplardır. Katılma hesaplarına kar veya zarardan paylaşım oranına göre tahakkuk gerçekleştiren katılım bankaları için özel cari hesapları maliyetsiz kaynak olarak değerlendirilir. Katılım bankalarının performanslarını modelleyen çalışmalarda katılım fonları değişken olarak yer almaktadır. Ancak katılım fonlarının cüzlerine ayrılması ve özel cari hesapların değişken olarak kullanımı yaygın değildir. Bu çalışmada katılım bankalarının performanslarının ölçülmesine yönelik kullanılabilecek değişkenlere ilişkin değerlendirmelere yer verilmiştir. Bu çalışmanın bulguları ileride gerçekleştirilecek olan performans çalışmalara için kaynak oluşturmaktadır.Anahtar Kelimeler; Katılım bankacılığı, katılım fonu, özel cari hesaplar, net faiz marjini, net kar payı marjini PERFORMANCE DETERMINANTS OF PARTICIPATION BANKS: THE ROLE OF SPECIAL CURRENT ACCOUNTS AbstractParticipation banks collect participation funds for credit allocation by participation accounts and special current accounts as main function. Profit or loss offered to participation accounts on base of participation share ratio while special current accounts are considered as cost-free resources. Participation funds are used in the models that analyze participation banks' performance. Although participation fund types are not considered as variables also special current accounts. This research brings suggestions for the variables for performance analysis of participation banks for further researches.

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The Effects of Innovations on Bank Performance: The Case of Electronic Banking Services

Cited by 148 publications

References 14 publications

An investigation of self-service technology (SST) of participation banking in Turkey

An investigation of self-service technology (SST) of participation banking in Turkey

E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector

Performance Determinants of Participation Banks: The Role of Special Current Accounts

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