“…These results support other research stream that considers IT capabilities as multidimensional constructs [infrastructure, management, people, knowledge] (Kim, Shin, Kim, & Lee, 2011) and which analyzes IT value on intermediate performance (Garrison, Wakefield, & Kim, 2015), namely: business processes (Chen et al, 2014) and information quality (Hartono, Li, Na, & Simpson, 2010).…”