The Effects of Organizational Competency of Flight Attendants on Job Satisfaction and Turnover Intention

Yoo, JeungSun; Ju-yang, Lee

doi:10.18604/tmro.2017.21.5.8

Cited by 1 publication

(1 citation statement)

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“…The factors influencing turnover intention are classified as overall organizational, working environment, job content, and individual factors. Employee turnover intention, particularly in hospitality industries such as airlines, can have a negative impact on the professionalism and consistency of service quality provided to passengers, as well as on the failure to form long-term relationships with customers [ 44 ].…”

Section: Literature Reviewmentioning

confidence: 99%

A Study on Job Stress Factors Caused by Gender Ratio Imbalance in a Female-Dominated Workplace: Focusing on Male Airline Flight Attendants

Lee

Choi

Hyun

2022

IJERPH

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This study investigated the factors that cause job stress among male flight attendants in a female-dominated airline organization, as well as the impact of job stress on their mental health and turnover intention. It also attempted to determine whether perceived family support, perceived organizational support, and job positions had moderating effects on male flight attendants’ job stress. Six job stress factors were identified through focus group interviews and a literature review. A survey was conducted from 1 January to 2 February 2022 to validate the research model, and 188 valid samples were used for statistical analysis. This study discovered that gender differences in communication, relationship conflict with colleagues, hierarchical organizational culture, and role overload had a direct impact on male flight attendants’ job stress. Job stress was found to have a negative impact on mental health and a positive impact on turnover intention. Perceived organizational support was also found to reduce job stress. This study is notably the first to address stress encountered by male flight attendants at work. It offers new directions for future airline personnel management and research. It also presents practical implications, such as the development of training and personnel management programs for male flight attendants.

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Section: Literature Reviewmentioning

confidence: 99%