The effects of organizational justice, trust and supervisor–subordinate guanxi on organizational citizenship behavior: a social-exchange perspective

Abstract

Purpose This study aims to use a social exchange perspective to investigate the influence of organizational justice on organizational citizenship behavior (OCB). Design/methodology/approach Survey and interview data were collected from a sample of insurance firm sales representatives in Taiwan. Structural equation modeling was deployed to explore the relationship between organizational justice, trust, supervisor–subordinate guanxi and OCB. Findings The findings offer important theoretical, managerial and social implications for life insurers’ human resource managers. Practical implications Organizational justice is a primary influence on OCB, which is connected with the underlying mediating mechanism of trust (trust in supervisor and trust in subordinate) and supervisor–subordinate guanxi (i.e. off-the-job activities). Social implications Subordinates can enhance guanxi with their supervisors to create a more harmonious working environment, creating mutual trust. The results suggest that supervisor–subordinate guanxi is based on long-term social exchange. How to balance fairness and efficiency is an import question for decision-makers. Originality/value This study’s examination of the role of trust and supervisor–subordinate guanxi in mediating the relationship between organizational justice and OCB expands the organizational behavior literature into a different industry (life insurance) and cultural context (Taiwan).

The effect of interactional justice on organizational citizenship behavior in Vietnam: A mediating role of work engagement

“…Several studies (Ertürk, 2007;Yardan et al, 2014;Erkutlu, 2011;Kwon Choi et al, 2014;Yu, 2022) confirmed the positive relationship between organizational justice and OCB of employees working in different industries. Yardan et al (2014) found a significant relationship between each dimension of organizational justice and civic virtue and conscientiousness behaviors of nurses, midwives, laboratory technicians, and medical secretaries at a hospital.…”

“…Kwon Choi et al (2014) indicated that the effects of interactional justice on the OCB of employees in Korea were mediated by organizational identification. Yu (2022) found that trust and supervisor-subordinate guanxi mediate the relationship between organizational justice and OCB of firm sales representatives in Taiwan. Taken together, the following hypotheses are proposed: H1: Interactional Justice positively relates to the OCB of employees.…”

“…Recently, one of the aspects of work behavior, organizational citizenship behavior (OCB), is getting more attention from experts since it positively contributes to organizational performance and success (Walz and Niehoff, 2000). Several studies examining the effect of organizational justice on OCB have been carried out (Jnaneswar and Ranjit, 2021;Yu, 2022); however, the mechanism through which interactional justice impacts OCB has not been discussed thoroughly. Wong et al (2006), Mohammad et al (2016), and Singh and Singh (2018) confirmed the positive relationship between organizational justice and OCB in a non-Vietnamese context.…”

Ethical leadership and interpersonal citizenship behavior in the public sector

“…The Chinese term guanxi , which implies informal personal contacts and is seen as an implicit psychological contract between individuals, has been increasingly getting attention from scholars (Chen and Chen, 2004). Some studies have confirmed the relationship between supervisor-subordinate guanxi in promoting extra-role behaviors at organizations (Liu and Wang, 2013; Yu, 2022) but the ethical side of guanxi which is built on trust and positive emotion of employee remain controversial among scholars (Leung and Wong, 2001). Utilizing principles from social learning theory, this study posits that ethical leaders within the public sector function as a favorable model for employees to emulate with respect to ethical standards.…”

Sosyal Mübadele Kuramı Üzerine Yayımlanan Çalışmaların R ve VOSviewer Kullanılarak Bibliyometrik Analizi

“…Yazar anahtar kelimelerine göre yapılan ortak kelime analizi sonucunda, Sosyal Mübale Kuramı ile birlikte en sık kullanılan kelimenin "güven" olduğu sonucuna ulaşılmıştır. Gerçekten de sosyal mübadelenin önemli bir bileşeni olan güven, tekrarlanan mübadele ilişkilerinde kuramın ortaya çıkacağını öngördüğü bir sonucu ve aynı zamanda bu sosyal mübadele ilişkisinin kalitesini etkileyen en önemli faktörüdür(Ertürk ve Vurgun, 2015; Lioukas ve Reuer, 2015: Yu, 2022. Dolayısıyla araştırmacıların bu nedenlerle, çalışmalarında her iki konuyu sıklıkla birlikte ele aldıkları düşünülebilir.…”