The Effects of Perceived Usefulness and Perceived Ease of Use on Continuance Intention to Use E-Government

Hamid, Adnan Abd.; Razak, Fahmi Zaidi Abdul; Bakar, Azlina Abu; Abdullah, Wan Rafizah Wan

doi:10.1016/s2212-5671(16)00079-4

Cited by 267 publications

(208 citation statements)

References 23 publications

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“…For example, a research on the public e-services usage, conducted in Malaysia in 2016, proved a significant role of the perceived benefits in the PeS demand formation. The authors found that the perceived usefulness and the ease of use are strongly positively correlated with the intention of citizens to use PeS [Hamid et al, 2016].…”

Section: Motivation For Using Public E-servicesmentioning

confidence: 99%

“…In these studies, the main purpose of research is to reveal the factors affecting the demand for public e-services. This strand of literature includes studying of the user satisfaction with the existing PeS and identification of the factors limiting the use of these services (see, for example, [Carter, Bélanger, 2005;Gould, Goldfinch, Horsburgh, 2010;Niehaves, Gorbacheva, Plattfaut, 2013;Taipale, 2013;Öktem, Demirhan, Demirhan, 2014;Hamid et al, 2016]). This last group of studies represents the major interest for our research.…”

Section: Literature Reviewmentioning

confidence: 99%

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Perception of Public E-services by Russian Citizens: A Pilot Study in St. Petersburg

Golubeva

Gilenko

2017

RMJ

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The paper explores some issues of public e-services perception by Russian citizens. Based on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption. We argue that the coexistence of public services provision in the traditional format with electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is actually not an integral part of the public services delivery process. The research is based on the authors' survey of the St. Petersburg Portal of Public Services and up-to-date techniques of data analysis. We demonstrate that the Russian customers of public e-services indeed do not perceive as a part of the integral process of public services provision. The article concludes with special recommendations on further PeS delivery process development and improvement.Keywords: public e-services, e-government, citizens' attitudes, factor analysis, cluster analysis. Development of information and communication technologies (ICT) at the end of the 20th century and the beginning of the 21st century allowed state authorities to expand their approaches to improving organizational models and methods for interaction with the customers of public services. The private sector's success in the development of new, more effective and client-oriented ICT-based business models inspired governments worldwide to develop their own e-government concept. JELThe rapid growth of speed and quality of information transfer, the development of e-commerce and social networks over the last ten years have radically changed the methods and means of communication of citizens with organizations and with each other. As a consequence, citizens' expectations regarding the availability and quality of public services have been increasingly associated with simplification of access to such services -from any point, all over the globe, and at any time, using different communication channels.

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Section: Motivation For Using Public E-servicesmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Perception of Public E-services by Russian Citizens: A Pilot Study in St. Petersburg

Golubeva

Gilenko

2017

RMJ

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“…The first of these scales is the Technology Acceptance Model (TAM), and the questionnaire is taken from recent studies (Hamid, Razak, Bakar, and Abdullah, 2016;Abdullah, and Ward, 2016;Fathema, Shannon, and Ross, 2015;Wallace, and Sheetz, 2014;Joo, and Sang, 2013) which were generated according to Davis's study (1989). The second is Information Technology Investments (ITI), and the questionnaire was adapted from recent studies (González-Benito, 2007;Sriram, Stump, and Banerjee, 1997).…”

Section: Questionnaire Designmentioning

confidence: 99%

Employees Technology Usage Adaptation Impact on Companies Logistics Service Performance

Acar¹,

Gürol²

2018

dogus

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ABSTRACT:The information technology (IT) capability of companies is one of the determinants of their competitive power. However, IT outputs depend on employees intentions to use them. As a technological investment Port automation systems are widely used in container terminals. Therefore behavioral intention in the usage of various IT applications is one of the important factors that may affect logistics service performance. This study aims to explore the employees' technology usage adaptation impact on the logistics service performance of ports. In this context, the behavioral intentions of employees who use port automation systems are investigated using the Technological Acceptance Model. Keywords

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“…Users do not prefer mobile banking since it is a time-consuming action that requires a lot of effort (Al-Jabri & Sohail, 2012). Studies indicate that perceived ease of use has a positive effect on continuance intention to use e-government (Hamid et al, 2016). Furthermore, perceived ease of use affects new technology adoption positively (He & Veronesi, 2017) and has an influence in e-banking usage (Rodrigues et al, 2016).…”

Section: Innovation Characteristics and Innovation Adoptionmentioning

confidence: 99%

Generating and Assessing Consumer’s Innovation Adoption through Consumer Innovativeness, Innovation Characteristics and Perceived Brand Innovativeness

Alan¹,

Kabadayı²,

Bakis³

et al. 2017

IJMS

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Concerning the digitalism, globalization and competition; offering innovative products or services starts to become a critical issue for banks. Banks adapt its technological infrastructure for mobile banking applications to serve in more efficient and valuable way to their existing and potential customers. Unlike with the western countries, mobile technologies usage in developing countries have skipped lots of steps and become so popular. So for, one of the emerging market was chosen for the data collection and data were collected via internet survey with 451 participants. The effects of innovation characteristics (compatibility, ease of use, perceived usefulness, observability, perceived risk), consumer innovativeness and consumer perceived brand innovativeness on consumer innovation adoption were investigated in a holistic model. The results suggested that innovation characteristics had the most impact on consumer innovation adoption. Among these characteristics, compatibility and observability were most influential factors. Consumer innovativeness also affected adoption of innovations. However, contrary to the expectations, consumer perceived brand innovativeness' effect on adoption was not supported. Future research directions and managerial implications were also given.

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The Effects of Perceived Usefulness and Perceived Ease of Use on Continuance Intention to Use E-Government

Cited by 267 publications

References 23 publications

Perception of Public E-services by Russian Citizens: A Pilot Study in St. Petersburg

Perception of Public E-services by Russian Citizens: A Pilot Study in St. Petersburg

Employees Technology Usage Adaptation Impact on Companies Logistics Service Performance

Generating and Assessing Consumer’s Innovation Adoption through Consumer Innovativeness, Innovation Characteristics and Perceived Brand Innovativeness

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