The Effects of Quality Practices on the Performance Measurement of Business Management

Abstract

Total Quality Management is a standard of a continuous improvement of the process for maintaining the high standard of organization. The purpose of this research paper is to analysis the effect of TQM practices on the performance measurement of business organizations. A proposed research model and the hypothesis are tested by the cross sectional survey data collected from different organization in Bahrain. The dependent variable is the performance measurement of management leadership and the independent variables are employees training, employee's relation, supplier quality management, product design, quality data and reporting. The study shows that there is positive correlation of dependent variables with independent variables. -Industrial management, Business Management I.

Quality Management Competencies-in-use : exploring competence and practice perspectives on quality management work

“…For example, several studies include performance measurement as a way to manage facts in quality management practice (e.g. Ali, Jain, Ali & Munir, 2017;Kumar, de Grosbois & Choisne, 2008;Motwani, 2001;van Schalkwyk, 1998).…”

“…Such measurement, however, adopts a process perspective rather than a conventional Balanced Score Card perspective (e.g. Ali, Jain, Ali & Munir., 2017;Kumar, de Grosbois & Choisne, 2008;Motwani, 2001;van Schalkwyk, 1998). This made the idea of investigating in more detail further areas of quality management practice and the competencies required to perform quality management work extremely interesting.…”