The Effects of Task Clarification, Visual Prompts, and Graphic Feedback on Customer Greeting and Up-selling in a Restaurant

A comparison of prompts and feedback for promoting handwashing in university restrooms

“…Furthermore, given that the feedback condition followed the prompts condition, it is possible that previous experience with the prompts condition influenced the efficacy of the feedback condition. Despite this possibility, the current findings are consistent with those from previous studies that demonstrated the superior effects of feedback to prompts in changing target behaviors (e.g., Anderson et al, ; Dixon et al, ; Hantula et al, ; Moon & Oah, ; Squires et al, ).…”

“…Although previous research has shown that both prompts and feedback are effective for promoting handwashing, the relative efficacy of the two interventions has not been examined. However, a few studies have attempted to compare the effects of prompts and feedback on changing target behaviors other than handwashing such as littering (e.g., Dixon, Knott, Rowsell, Sheldon, & Moore, ), cleaning (e.g., Anderson, Crowell, Hantula, & Siroky, ), customer greeting (e.g., Squires et al, ), survey return (e.g., Hantula, Stillman, & Waranch, ), and safety (e.g., Moon & Oah, ). Results have consistently shown that feedback is more effective than prompts in changing target behaviors, likely because it contains performance‐based information.…”

Sustained effects of a visual prompt on dish storage in a hospital unit

“…However, their message stated that the community was watching, and neither of our signs suggested that participants were being watched. The behavioral mechanism responsible for behavior change in the current study is unknown but could have been negative reinforcement in the form of avoidance of corrective feedback from supervisors or escape from an aversive condition generated by a privately tacted rule statement (Malott, 1993), because contingencies were not explicitly stated (Squires et al, 2007). It is worth noting that we chose a socially significant target behavior for our intervention.…”

The Impact of Wireless Technology on Order Selection Audits at an Auto Parts Distribution Center

“…The tools for such an intervention are already in place; each audit report produced by devices in the current study shows the error percent of the order selector that selected the order. Another practice that might improve performance, both for the order selectors and the auditors, is to provide graphic feedback (see Squires et al, 2007). Pairing this feedback with an incentive program for the order selectors and auditors might help drive down selection errors and increase productivity.…”