The Effects of the Activities of Quality Management on Business Performance for Start-ups

Kwak, Seung Hyun; Lee, Won Il

doi:10.16972/apjbve.9.2.201404.147

Cited by 2 publications

(1 citation statement)

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“…For example, the SGP (Stage-Gate Process) method, in which the performance of development activities is defined as a stage and evaluation and decision-making for each stage are defined as a gate, is an example of a product development method applied by general startups (Cooper, 1990). In this process, startups develop, produce and provide new products and services based on human-based processes, and have conducted quality evaluation on products and services provided by people to improve customer satisfaction (Gwag and Lee, 2014).…”

Section: Theoretical Background and Definitionsmentioning

confidence: 99%

Quality evaluation model of artificial intelligence service for startups

Baek

Kim

Lim

et al. 2021

IJEBR

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PurposeThis paper aims to develop a quality evaluation model for artificial intelligence (AI)-based products/services that is applicable to startups utilizing AI technology. Although AI-based service has risen dramatically and replaced many service offerings, in reality, startups are rarely to develop and evaluate AI services. The features of AI service are fundamentally different from the properties of existing services and have a great influence on the customer's service selection.Design/methodology/approachThis paper reviews startups' development process, existing quality evaluation models and characteristics of services utilizing AI technology, and develops a quality evaluation model for AI-based services. A detailed analysis of a survey (application of the model) on customer satisfaction for AI speakers is provided.FindingsThis paper provides seven key features and 24 evaluation items for evaluating AI-based services.Originality/valueThis paper contributes to the growing need for methodologies that reflect the new era of AI-based products/services in quality evaluation research.

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Section: Theoretical Background and Definitionsmentioning

confidence: 99%