The Enhanced Critical Incident Technique: Using Semi-Structured Interviews to
            Work with Vulnerable and Marginalized Populations

Britten, Lianne

doi:10.4135/978144627305013508499

Cited by 5 publications

(4 citation statements)

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“…The themes resulting from this analysis are discussed in the next section in conjunction with the literature. Similar to Britten (2014) and Britten, Borgen, and Wiggins (2012), the study sought to elicit the meaningful critical events that each IPS felt had either helped or hindered them in their UTWT.…”

Section: Methodsmentioning

confidence: 99%

Facilitators and inhibitors of international postgraduate students’ university-to-work transition

Ng¹,

Menzies

Zutshi

2019

Australian Journal of Career Development

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Few studies have addressed the university-to-work transition experience of international postgraduate students. This paper contributed to the literature as it proposed a three-stage university-to-work transition framework including stages of finishing a degree, looking for a job, and working in a job. A qualitative research design with in-depth interviews was used to explore the university-to-work transition experience of eight international postgraduate students who were working full time in Australia. The international postgraduate students faced considerable stress during the first two stages. They used an array of job search strategies including networking, internships, and career workshops at university, and secured employment through networking and recommendation rather than by formal methods because they did not have permanent work visas. International postgraduate students were excited and relieved when they found a job, but faced stress when they transitioned into the workplace, and were inhibited by a lack of proper induction and their inadequate business communication skills, but were assisted through mentoring.

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Section: Methodsmentioning

confidence: 99%

Facilitators and inhibitors of international postgraduate students’ university-to-work transition

Ng¹,

Menzies

Zutshi

2019

Australian Journal of Career Development

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“…Survivor interviews will be informal and will use the critical incident technique 22. This asks participants to recount experiences rather than talk in general or abstract terms 34. A narrative approach will encourage people to tell their stories about their service use,35 using a small number of open-ended stimulus questions.…”

Section: Stage 2: Case Studiesmentioning

confidence: 99%

Supporting survivors of sexual violence: protocol for a mixed-methods, co-research study of the role, funding and commissioning of specialist services provided by the voluntary sector in England

et al. 2019

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IntroductionThe voluntary sector provides a range of specialist services to survivors of sexual violence, many of which have evolved from grass roots organisations responding to unmet local needs. However, the evidence base is poor in terms of what services are provided to which groups of survivors, how voluntary sector specialist (VSS) services are organised and delivered and how they are commissioned. This will be the first national study on the role of the voluntary sector in supporting survivors in England.Methods and analysisThis study uses an explanatory sequential naturalistic mixed-methods design with two stages. For stage 1, two national surveys of providers’ and commissioners’ views on designing and delivering VSS services will facilitate detailed mapping of service provision and commissioning in order to create a taxonomy of VSS services. Variations in the national picture will then be explored in stage 2 through four in-depth, qualitative case studies using the critical incident technique to explain the observed variations and understand the key contextual factors which influence service provision. Drawing on theory about the distinctive service contribution of the voluntary sector, survivors will be involved as co-researchers and will play a central role in data collection and interpretation.Ethics and disseminationEthical approval has been granted by the University of Birmingham research ethics committee for stage 1 of the project. In line with the sequential and co-produced study design, further applications for ethical review will be made in due course. Dissemination activities will include case study and end-of-project workshops; good practice guides; a policy briefing; project report; bitesize findings; webinars; academic articles and conference presentations. The project will generate evidence about what survivors want from and value about services and new understanding about how VSS services should be commissioned and provided to support survivors to thrive in the long term.

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“…In the human resource development (HRD) field, such studies using the CIT often examine workplace learning and managerial coaching, and more recently, the tacit knowledge-seeking phase of knowledge sharing (Gubbins and Dooley, 2021) and social informal learning (Crans et al , 2021). Across these disciplines, many studies have elicited a myriad of perspectives from samples that include students, teachers, managers, leaders, customers (Gremler, 2004), doctors, dentists, patients, clinical dieticians and members of vulnerable and marginalized populations (Britten, 2014). More recently, the CIT has been used to capture experiences associated with the ongoing COVID-19 pandemic (Durosini et al , 2021; Kurotschka et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

Further evolving the critical incident technique (CIT) by applying different contemporary approaches for analyzing qualitative data in CIT studies

Watkins

Ellinger

Suh

et al. 2022

EJTD

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Purpose The critical incident technique (CIT) is widely used in many disciplines; however, scholars have acknowledged challenges associated with analyzing qualitative data when using this technique. Therefore, the purpose of this article is to address the data analysis issues that have been raised by introducing some different contemporary ways of analyzing qualitative critical incident data drawn from recent dissertations conducted in the human resource development (HRD) field. Design/methodology/approach This article describes and illustrates different contemporary qualitative re-storying and cross-incident analysis approaches with examples drawn from previously and recently conducted qualitative HRD dissertations that have used the CIT. Findings Qualitative CIT analysis comprises two processes: re-storying and cross-incident analysis. The narrative inquiry–based re-storying approaches the authors illustrate include poetic narrative and dramatic emplotting. The analytical approaches we illustrate for cross-incident analysis include thematic assertion, grounded theory, and post-structural analysis/assemblages. The use of the aforementioned approaches offers researchers contemporary tools that can deepen meaning and understanding of qualitative CIT data, which address challenges that have been acknowledged regarding the difficulty of analyzing CIT data. Research limitations/implications The different contemporary qualitative approaches that we have introduced and illustrated in this study provide researchers using the CIT with additional tools to address the challenges of analyzing qualitative CIT data, specifically with regard to data reduction of lengthy narrative transcripts through re-storying as well as cross-incident analyses that can substantially deepen meaning, as well as build new theory and problematize the data through existing theory. Practical implications A strength of the CIT is its focus on actual events that have occurred from which reasoning, behaviors, and decision-making can be examined to develop more informed practices. Originality/value The CIT is a very popular and flexible method for collecting data that is widely used in many disciplines. However, data analysis can be especially difficult given the volume of narrative qualitative data that can result from data collection. This paper describes and illustrates different contemporary approaches analyzing qualitative CIT data, specifically the processes of re-storying and cross-incident analysis, to address these concerns in the literature as well as to enhance and further evolve the use of the CIT method.

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The Enhanced Critical Incident Technique: Using Semi-Structured Interviews to Work with Vulnerable and Marginalized Populations

Cited by 5 publications

References 0 publications

Facilitators and inhibitors of international postgraduate students’ university-to-work transition

Facilitators and inhibitors of international postgraduate students’ university-to-work transition

Supporting survivors of sexual violence: protocol for a mixed-methods, co-research study of the role, funding and commissioning of specialist services provided by the voluntary sector in England

Further evolving the critical incident technique (CIT) by applying different contemporary approaches for analyzing qualitative data in CIT studies

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