The Experience and Evolution of Trust: Implications for Cooperation and Teamwork

Jones, Gareth R.; George, Jennifer M.

doi:10.2307/259293

Cited by 795 publications

(781 citation statements)

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“…Consistent with assertions by scholars who propose that individuals use feelings as information about trustworthiness (Dunn & Schweitzer, 2005;Jones & George, 1998;Williams, 2001), I contend that when perspective takers generate positive feelings in others, those feelings may increase perceptions of the perspective taker's trustworthiness. Similarly, when a perspective taker prevents negative feelings, the resulting absence of negative feelings should maintain or at least not detract from the perception of his or her trustworthiness.…”

Section: Perspective Taking and Emotional Influencesupporting

confidence: 58%

“…Trust is based on an individual's expectations that others will behave in ways that are helpful or at least not harmful (Gambetta, 1988). These positive expectations, in turn, are based both on people's perceptions of others' trustworthiness-benevolence, integrity, and ability (e.g., see Mayer et al, 1995, andSchoorman, Mayer, 8c Davis, 2007, for review and update)-and on their affective responses to others (e.g., Jones 8c George, 1998;Lewis 8c Weigert, 1985;McAllister, 1995;Williams, 2001). The process of perspective taking strengthens the trustworthiness of perspective takers in three ways: (1) by motivating them to engage in benevolent actions, (2) by fostering goal alignment, and (3) by enabling them to have a positive emotional influence on others.…”

Section: P E R S P E C T I V E T a K I N G A N D T R U S T W O R T H mentioning

confidence: 99%

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Building and Rebuilding TrustWhy Perspective Taking Matters

Williams¹

2012

Restoring Trust in Organizations and LeadersEnduring Challenges and Emerging Answers

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Abstract[Excerpt] There is growing interest surrounding the function of perspective taking in social interactions and organizational life. In this chapter, I examine the role of perspective taking in trust building and trust repair. Whereas some researchers focus on the ability of perspective taking to elicit sympathy, concern, and cooperative behavior (Batson, Turk, Shaw, & Klein, 1995; Parker, Atkins, & Axtell, 2008; Parker & Axtell, 2001), others focus on the strategic impact of perspective taking (Epley, Caruso, & Bazerman, 2006;Galinsky, Maddux, Gilin & White, 2008;Galinsky & Mussweiler, 2001). I build on both streams of research by examining work that connects perspective taking to trustworthy, cooperative behavior and by delineating how the proactive (or more strategic) aspects of perspective taking can generate and repair trust. Williams, M. (2012) Suggested Citation Building and Rebuilding Trust Why Perspective Taking Matters M I C H E L E W I L L I A M S C o r n e l l U n i v e r s i t y I N T R O D U C T I O NThere is growing interest surrounding the function of perspective taking in social interactions and organizational life. In this chapter, I examine the role of perspective taking in trust building and trust repair. Whereas some researchers focus on the ability of perspective taking to elicit sympathy, concern, and cooperative behavior (Batson, Turk, Shaw, & Klein, 1995; Parker, Atkins, & Axtell, 2008; Parker & Axtell, 2001;), others focus on the strategic impact of perspective taking (Epley, Caruso, & Bazerman, 2006;Galinsky, Maddux, Gilin & White, 2008;Galinsky & Mussweiler, 2001). I build on both streams of research by examining work that connects perspective taking to trustworthy, cooperative behavior and by delineating how the proactive (or more strategic) aspects of perspective taking can generate and repair trust.Perspective taking refers to the process of "imagining another person's thoughts or feeling from that persons point of view" (Davis, 1996;Mead, 1934). Perspective taking not only fosters understanding and caring actions that build social bonds, but also is likely to play a central role in active trust building (Williams, 2007) and trust repair. Although trust building and trust repair involve many of the same processes, I use the term "trust building" to refer to processes that increase trust, from a neutral or positive initial state-one that has not been damaged. In contrast, I use "trust repair" to refer to processes used to increase trust once a preexisting level of trust has been decreased by the actions of one party, the transgressor. Rebuilding trust is more complicated than initial trust building because the victim, who has been harmed, is likely to be concerned about additional harm and predisposed to believe that greater trust in the transgressor is not warranted (Kim, Dirks, 8c Cooper, 2009).Perspective taking may help transgressors and victims take proactive steps to repair trust violations, especially asymmetric trust violations (i.e., violations that are initially e...

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Section: Perspective Taking and Emotional Influencesupporting

confidence: 58%

Section: P E R S P E C T I V E T a K I N G A N D T R U S T W O R T H mentioning

confidence: 99%

Building and Rebuilding TrustWhy Perspective Taking Matters

Williams¹

2012

Restoring Trust in Organizations and LeadersEnduring Challenges and Emerging Answers

View full text Add to dashboard Cite

show abstract

“…Pour cela, la capacité de contagion que (Hatfield, Cacioppo & Rapson, 1994. p. 5). Au travers de la cohésion qu'elle pourrait amplifier, elle favoriserait la performance par une émulation et coopération d'équipe, la spontanéité et la confiance (George, 1989 ;George et Brief, 1992 ;Jones et George, 1998). Les travaux de George (1989 ;1990) démontrent l'influence de l'humeur du groupe sur le comportement prosocial vis-à-vis des collègues, des clients et sur la performance et l'absentéisme.…”

Section: This Paper Presents Research Carried Out At Cirano and Aims unclassified

Contagion Émotionnelle Facteur Modérateur De Créativité Et De Performance De Groupe Au Travail?

Hoorebeke¹

2009

SSRN Journal

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“…Strong, positive emotions are often affiliated with feelings of trust [17]. When this occurs, relational partners are unlikely to exchange negative, critical information to avoid damaging the friendly atmosphere, losing the constructive dynamic between partners, and reducing the quality of organizational decision-making [18,19].…”

Section: Dmentioning

confidence: 99%

Using Transaction Cost Theory to Evaluate Outsourcing Decision-making in the Tourist Hotel Industry

Chen¹,

Hsieh²

2013

Proceedings of the 2013 International Academic Workshop on Social Science (IAW-SC-13)

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Abstract-This study with tourist hotels as focus, applied transaction cost theory to establish a pattern of integrated relationship learning and aims to (a) identify the theoretical relationships between relationship learning, relationship trust, and relationship performance, and (b) verify the degree to which the proposed model fits the data using Structural Equation Modeling techniques. Findings indicate that whereas asset specificity, internal complexity, and relationship learning are positively correlated, environment uncertainty and relationship learning are negatively associated. Moreover, asset specificity and relationship trust were positively related, while behavioral uncertainty and relationship trust were negatively associated. A positive effect of relationship learning on relationship performance, and relationship trust on relationship performance and relationship learning was observed. These findings provide decision-makers in the tourist hotel industry with a guide for maintaining effective relationships with outsourcing vendors and facilitate managerial decision-making, thus promoting organizational performance.

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The Experience and Evolution of Trust: Implications for Cooperation and Teamwork

Cited by 795 publications

References 0 publications

Building and Rebuilding TrustWhy Perspective Taking Matters

Building and Rebuilding TrustWhy Perspective Taking Matters

Contagion Émotionnelle Facteur Modérateur De Créativité Et De Performance De Groupe Au Travail?

Using Transaction Cost Theory to Evaluate Outsourcing Decision-making in the Tourist Hotel Industry

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