The Festival in My Hometown: The Relationships Among Performance Quality, Satisfaction, and Behavioral Intentions

Towards Marketing the Nubian Tourism and Hotel Services

“…Because of its profound impact on destination preference, consumption level and loyalty, tourist satisfaction has been a long-standing and over-researched subject in tourism research, with diverse efforts devoted to investigate its development and precedents (e.g. Ahmed, 1991;Chen, et al, 2016, McDowall, 2011Song, van der Veen, Li, and Chen, 2012;Xu and Zhang, 2016). Previous satisfaction-based studies in both marketing and tourism research have been driven by an expectancy-disconfirmation paradigm (EDP), which maintains that guest satisfaction is the produce of difference between expectation and service performance.…”

Motivation and Tourists’ Loyalty in Performing Arts Festivals: The Mediator Role of Quality and Satisfaction

“…Satisfaction concerns the tourist overall evaluation of all their experiences (Kim, Kim, & Goh, 2011;Lee & Back, 2008;Mason & Paggiaro, 2012;McDowall, 2011).…”

“…In Portugal and Spain, many regions have become part of many tourist's itinerary because they host cultural events of performing arts, such as music and dance Several studies about festivals (Baker & Crompton, 2000;McDowall, 2011;Son & Lee, 2011;Stankova & Vassenska, 2015;Wan & Chan, 2013;Wu & Ai, 2016;Yoon et al, 2010), showed that festival participants' experience is commonly assessed through perceived quality and satisfaction, factors that may influence future behavioural intentions (revisit intention and intention to recommend). In addition, since motivation is the basis of the desire to experience something, motivation can be considered as one of the fundamental elements of the entire tourism process, the starting point of the entire touristic and experiential journey of the individual.…”

Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism

“…Due to its profound effect on destination choice, consumption level and loyalty, tourist satisfaction has been a long-standing and over-researched topic in tourism research, with various efforts devoted to investigating its formation and precedents (e.g. Ahmed, 1991;Chen, Li, & Song, 2016;McDowall, 2011;Song, van der Veen, Li, & Chen, 2012;Xu & Zhang, 2016). Previous satisfaction-based studies in both marketing and tourism literature have been dominated by an expectancy-disconfirmation paradigm (EDP), which maintains that customer satisfaction is the result of contrast between expectation and service performance.…”