“…Previous research has shown that family carers value access to expert staff, continuity in professional relationships, and good two‐way communication that permits effective health information exchange yet regularly report dissatisfaction with services (Kenny & McGilloway, ; McGill, Papachristoforou, & Cooper, ). In particular, family carers of people with intellectual disability report: a lack of partnership working and neglect of family carer knowledge and opinion; a “battle” to be recognised and access support; reactive rather than proactive services in which a crisis situation must be reached before support is received; and lack of clear and understandable information about their relatives condition and care (Douma, Dekker, & Koot, ; Elford, Beail, & Clarke, ; Faust & Scior, ; Griffith & Hastings, ; James, ; McGill, Cooper, & Honeyman, ; Wodehouse & McGill, ). Many of these topics were mentioned in the survey data.…”