“…ICT diffusion in small and medium-sized tourism enterprises (SMTEs); e-commerce; business-toconsumer (B2C) e-commerce; travel applications; web page design; spatial data infrastructure; agent technology; reputation-based electronic tourism (RET); skeleton agent; RoboSkeleton; multi-agent environment; logic programming; personalization, information filtering and recommendation; 3D e-tourism environment; CRM for self-service technologies (Berger et al, 2007;Buhalis and Deimezi, 2004;Camacho et al, 2006;Oliver Fodor and Werthner, 2005;Hsiao et al, 2015;Popescu et al, 2006;Scholten et al, 2006;Stockdale, 2007;Susser and Ariga, 2006;Zanker et al, 2006) 2009-2012 (Buyukozkan and Ergun, 2011;Catalano et al, 2011;Chiu, 2009;Felfernig et al, 2009;Garc ıa-Crespo et al, 2009;Isfandyari-Moghaddam, 2012;Markus et al, 2010;Noguera et al, 2012;Ricca et al, 2010;Ruiz-Mart ınez et al, 2011;Sebastia et al, 2009;Stiakakis and Georgiadis, 2011;Styliadis et al, 2009) 2013-2016 Banerjee and Chua, 2016;Batat and Prentovic, 2014;Chiang and Huang, 2015;Fang et al, 2016;Fermoso et al, 2015;Herban et al, 2014;Huang and Bian, 2015;Huang et al, 2016;Ku and Chen, 2015;Liu et al, 2014b;Moreno et al, 2013;…”