“…In the context of the pandemic, for example, direct care workers played an essential role in reducing the burden on hospitals by caring for COVID-19–positive individuals in place or post-discharge. In general, as the often-quoted “eyes and ears” of the interdisciplinary care team ( Stone & Bryant, 2019 ), direct care workers also help reduce avoidable hospitalizations—a common performance measure—and other adverse health outcomes by observing, recording, and reporting changes of condition that may require clinical attention (and in many cases, by directly performing or assisting with tasks that are necessary to manage individuals’ health outside the hospital). With policymakers, payers, and health systems increasingly focused on improving service quality while reducing costs, it is becoming both feasible and necessary to quantify direct care workers’ impact on hospitalization rates and other outcomes, and thereby to generate the political will to improve their jobs and elevate their role.…”