The gamification as a tool for developing competencies: A proposal of application for analysis and prevention of failures based on 8D methodology / A gamificação como instrumento para o desenvolvimento de competências: Uma proposta de aplicação para análise e prevenção de falhas com base na metodologia 8D

Abstract

This article proposes developing an analysis and failure prevention system that uses gamification as a strategy for employee engagement. This approach allows the users involvement with some aspects, such as the game’s narrative, continuous reflection, and competition, which is directly linked with the recognition in the industrial organization, that occurs in awards, materials, or not. Beyond that, work contributes to personal motivation regarding fulfilling the goals pre-established by the company’s sectors. Therefore, a study was carried out through bibliographical research that allowed the formation of the system and its instructional methods for employees. The design was developed on the Canvas platform and simulates the gamification system through interactive illustrations, using features to hold the employee’s attention, such as pastel colors, simple language, and an assistant robot character. Moreover, as an example, the process presented a methodology called TOPS 8D (Team Oriented Problem Solution/8 Disciplines), showing how the evaluation can be elaborated. Finally, the developed model allows a more effective interaction of employees with their leaders and with the tools used in the industry, contributing to improving the level of training, adding value and giving it a qualitative scope, and avoiding wasted time with inadequate training.