“…Public services are accessible, transparent, and responsive to community needs and ambitions (Dayaram et al, 2020). In response to modern demands, public service transformation uses Jurnal Trias Politika, Oktober 2023 e-ISSN: 2597-7423 p-ISSN: 2597-7431 information and communication technology to reduce bureaucracy, increase efficiency, and strengthen government-citizen relations (Aggarwal, 2022;Walia, 2020). However, public service change must address diversity and accessibility.…”