The Impact of Blockchain on Medical Tourism

Rejeb, Abderahman; Keogh, John G.; Treiblmaier, Horst

doi:10.1007/978-3-030-67781-7_4

Cited by 9 publications

(9 citation statements)

References 34 publications

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“…All forms of tourism involve the significant use of all that technology means, whether we are talking about the traveler or the travel service provider: the traveler has the opportunity to capitalize on technology to identify, customize, and buy tourism products, whereas travel service providers benefit from technology to develop, manage, and distribute their offerings worldwide [32].…”

Section: Possible Blackchain Applications For Tourism Servicesmentioning

confidence: 99%

The Utility of Blockchain Technology in the Electronic Commerce of Tourism Services: An Exploratory Study on Romanian Consumers

Raluca-Florentina

2022

Sustainability

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Blockchain technology is considered one of the most revolutionary innovations that has much to offer the tourism industry, having a positive impact among consumers with the help of interactive applications but also easy to use. Tourist services must constantly evolve in a society where the consumer has everything a click away and his requirements are demanding when it comes to quality leisure. Blockchain technology has the power to change the course of the travel experience, offering the customer more autonomy, but the applications developed by the providers can offer transparency and trust to the customers from the moment T0, when the desire to go on a trip is born, until the end at which it should provide feedback. So far, digital and tourism specialists have not agreed on the development of blockchain-based applications, although the benefits are great for both consumers and tourism service providers, as in this publication we can see a series of advantages that blockchain technology can offer the tourism field. This paper also investigates the satisfaction that the Romanian consumer has after purchasing tourist services through e-commerce applications, a satisfaction that can be an additional motivation for specialists to implement blockchain technology. Following the research in this paper, it can be seen how important it is to develop a series of easy-to-use applications, because if the consumer does not manage to use the applications, this affects the degree of satisfaction and the intention to continue using the online applications for the purchase of tourism services.

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Section: Possible Blackchain Applications For Tourism Servicesmentioning

confidence: 99%

The Utility of Blockchain Technology in the Electronic Commerce of Tourism Services: An Exploratory Study on Romanian Consumers

Raluca-Florentina

2022

Sustainability

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“…The immutability nature of blockchain ensures that any review posted in the blockchain cannot be deleted, and updates are only possible with a traceable history. Further, blockchain enables the verification of qualifications and credentials of healthcare providers by linking with the certification bodies [3]. The other concern is the medical tourists' heavy reliance on intermediaries such as agents to organize the trip [1].…”

Section: Pre-procedural Phasementioning

confidence: 99%

“…The other concern is the medical tourists' heavy reliance on intermediaries such as agents to organize the trip [1]. Often, such intermediaries exhibit opportunistic behavior, including fraudulent practices that may adversely affect patients' health and well-being [3]. The peer-to-peer nature of the blockchain network enables potential medical tourists to engage in direct, interactive communication with the healthcare service provider [3].…”

Section: Pre-procedural Phasementioning

confidence: 99%

“…Often, such intermediaries exhibit opportunistic behavior, including fraudulent practices that may adversely affect patients' health and well-being [3]. The peer-to-peer nature of the blockchain network enables potential medical tourists to engage in direct, interactive communication with the healthcare service provider [3]. This disintermediation shifts the balance of power from a healthcare provider (institution-centric) to medical tourists (patient-centric).…”

Section: Pre-procedural Phasementioning

confidence: 99%

“…Blockchain or distributed ledger technology appears to be a natural fit for the industry as it offers immutable, transparent, secure, trustworthy, and interoperable solutions [2]. Using blockchain, the healthcare providers could enhance aspects that medical tourists value the most, such a quality, accessibility, affordability, transparency, and security [3]. In addition, blockchain could help overcome the problems and inefficiencies inherent to the medical tourism industry.…”

Section: Introductionmentioning

confidence: 99%

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Leveraging Blockchain in Medical Tourism Value Chain

Balasubramanian

Ajayan

Paris

2022

Information and Communication Technologies in Tourism 2022

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There are significant challenges facing the medical tourism industry: privacy and transparency concerns, lack of access to centralized medical records, fraudulent practices, opportunistic behavior of intermediaries, foreign currency risks, and contractual/legal issues. While blockchain technology has immense potential to address the industry’s inherent challenges and inefficiencies, the current understanding of blockchain application in medical tourism is fragmented. Through a pragmatic review of the literature, this study explores the blockchain applications and benefits for medical tourists across the stages of the medical tourism value chain, and in the process, proposes a meaningful and managerially relevant blockchain framework for medical tourism. The findings and the proposed novel framework to guide policy interventions and support mechanisms to take advantage of the full opportunities of blockchain in medical tourism.

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