The impact of context-aware fisheye models on understanding business processes: An empirical study of data flow diagrams

Turetken, Ozgur; Schuff, David

doi:10.1016/j.im.2006.10.004

Cited by 15 publications

(11 citation statements)

References 37 publications

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“…We have expanded the number of these four perspectives to include issues like strategic alignment, change management, customer requirements, performance measurement, organizational drivers, etc. in our effort to classify tools and techniques used in business analysis in the literature (Neely et al ., 1996; Jagdev et al ., 1997; Rolstadas, 1998; Valiris and Glykas, 1999; Tonchia, 2000; Van Der Merwe, 2002; Xirogiannis et al ., 2004; Reijers and van der Aalst, 2005; Trienekens et al ., 2005; Gruat La Forme et al ., 2007; Nudurupati et al ., 2007; Škerlavaj et al ., 2007; Tan et al ., 2007; Turetken and Schuff, 2007; Elbashir et al ., 2008; Footen and Faust, 2008; Gregoriades and Sutcliffe, 2008a; Jazayeri and Scapens, 2008; Vergidis et al ., 2008; Cheng et al ., 2009; Han and Park, 2009; Han et al ., 2009; Herzog et al ., 2009; Jeston and Nelis, 2009; Lam et al ., 2009; Li et al ., 2009; Yen, 2009; Trkman et al ., 2010; Trkman, 2010). Each of these 10 perspectives is described briefly below: Opportunity assessment : the processes for methodically identifying, focusing, prioritizing and resolving issues and opportunities related to implementing change within an organization.…”

Section: Introduction and State Of The Art In Business Process Modellingmentioning

confidence: 99%

Effort based performance measurement in business process management

Glykas

2011

Knowl Process Manag

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Aegean Technopolis, The Technology Park of the Aegean RegionThis paper presents a holistic methodology and associated toolset for business process modelling and analysis. The importance of integrating performance measurement (PM) indicators and tools in business process management has been identified in the literature as well as contemporary approaches that attempt to give a solution to this problem. However, most of these approaches propose solutions based on theories and techniques used in other disciplines or research fields which approach the issue of performance measurement in BPR from their individualistic perspective. In the majority of cases the proposed theories and techniques prove to be inadequate to measure performance holistically and integrate, organizational, human resource management, process management and workflow management concepts. The resulting methodology and toolset is based on business analysis ratios that define and measure key performance indicators in qualitative and quantitative terms and identify the relationships between them. These ratios allow enterprises to achieve a performance evaluation tool for continuous improvement in their attempt to respond and adapt quickly to turbulent markets. The performance measurement toolset (called ADJUST) is used for (1) planning different reorganization scenarios for the achievement of desired performance, (2) for assessing real time performance and (3) reporting deviations from desired planned performance. In order to monitor and assess real time performance the ADJUST software tool provides interfaces to three kinds of management tool categories, namely:Process management tools (PMT): business models, cycle time, primitive cost, etc. Human resource management (HRM) tools: job descriptions, performance measures, etc. Workflow management (WFM) tools: transactions, business rules, workflow models, etc.The ADJUST business analysis engine is based on employee effort analysis and provides meta-analysis of data analysed in PMT and HRM tools. Data like activity sequencing, cycle times, primitive costing, etc. from PMT tools are analysed in ADJUST in order to assess the percentage of high-business and low value added activities, mission-non mission activities, concentration analysis, etc. Knowledge management elements are integrated to job descriptions and associated with performance measures and workflow elements. Similarly, job descriptions and performance measurement data that are provided by HRM tools are analysed further in terms of cost to manage, principal-agent analysis etc. In the case of WFM tools the ADJUST system provides not only meta-analysis of workflow processes, transactions and document flows but also dynamic monitoring of their performance in real time.

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Section: Introduction and State Of The Art In Business Process Modellingmentioning

confidence: 99%

Effort based performance measurement in business process management

Glykas

2011

Knowl Process Manag

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“…The term secondary notation refers to visual cues that are not part of the actual modeling grammar (Petre 1995). Several studies have shown that particularly layout represents a secondary notation aspect that affects model comprehension (Purchase 1997;Purchase et al 2001Purchase et al , 2002Petre 2006;Turetken and Schuff 2007). Among others, these studies suggest that models should avoid line crossings, that constructs should be arranged symmetrically, and that semantically related constructs should be placed close to each other.…”

Section: Designmentioning

confidence: 99%

An Empirical Review of the Connection Between Model Viewer Characteristics and the Comprehension of Conceptual Process Models

et al. 2018

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Understanding conceptual models of business domains is a key skill for practitioners tasked with systems analysis and design. Research in this field predominantly uses experiments with specific user proxy cohorts to examine factors that explain how well different types of conceptual models can be comprehended by model viewers. However, the results from these studies are difficult to compare. One key difficulty rests in the unsystematic and fluctuating consideration of model viewer characteristics (MVCs) to date. In this paper, we review MVCs used in prominent prior studies on conceptual model comprehension. We then design an empirical review of the influence of MVCS through a global, cross-sectional experimental study in which over 500 student and practitioner users were asked to answer comprehension questions about a prominent type of conceptual model -BPMN process models. As an experimental treatment, we used good versus bad layout in order to increase the variance of performance. Our results show MVC to be a multi-dimensional construct. Moreover, process model comprehension is related in different ways to different traits of the MVC construct. Based on these findings, we offer guidance for experimental designs in this area of research and provide implications for the study of MVCs.

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“…A great impact by the new products on the market is not expected unless the process innovation follows. Traditionally, business process change is often measured in terms of lead time, service time, waiting time, and resource utilization (Stemberger and Jaklic, 2007;Tureteken and Schuff, 2007). Lee and Ahn (2008) propose a different method to assess the process improvement through a set of indicators, which can be adopted for the assessment of the success of manufacturing processes with some modifications (Oztemel and Ayhan, 2010).…”

Section: Process Based Changementioning

confidence: 99%

A multi-agent based approach for change management in manufacturing enterprises

2013

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UWE makes no representation or warranties of commercial utility, title, or fitness for a particular purpose or any other warranty, express or implied in respect of any material deposited.UWE makes no representation that the use of the materials will not infringe any patent, copyright, trademark or other property or proprietary rights. UWE accepts no liability for any infringement of intellectual property rights in any material deposited but will remove such material from public view pending investigation in the event of an allegation of any such infringement. {batuhan.ayhan,eoztemel}@marmara.edu.tr, mehmet.aydin@uwe.ac.uk Abstract: Change management becomes an unavoidable necessity for manufacturing enterprises. Since change in business processes carries significant impact on the performance of manufacturing companies, a change management model is definitely required to remain competitive. Moreover, utilizing agent based systems will provide computational provision and integrity to manage and measure the capabilities to follow the change in a progressive approach by employing the cooperation and collaboration properties of various agents helping for retrieval of the required information in a rapid way. Therefore, in this paper, a multi-agent based change management model is proposed to handle the changes in manufacturing enterprises. The model is validated through a case study done to measure the performance of change management capabilities in a manufacturing company. A sensitivity analysis on the results of this case study is also conducted to reveal the system reactivity to various parameters. PLEASE SCROLL DOWN FOR TEXT. A MULTI-AGENT BASED APPROACH FOR CHANGE MANAGEMENT IN MANUFACTURING ENTERPRISES

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The impact of context-aware fisheye models on understanding business processes: An empirical study of data flow diagrams

Cited by 15 publications

References 37 publications

Effort based performance measurement in business process management

Effort based performance measurement in business process management

An Empirical Review of the Connection Between Model Viewer Characteristics and the Comprehension of Conceptual Process Models

A multi-agent based approach for change management in manufacturing enterprises

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