The Impact of Cultural Dimensions on the Perceived Risk of Online Shopping

Abstract

This article analyzes the influence of cultural factors on the perceived risks of buying online. To this end, we conducted a survey on a sample of Francophone African students, through an online questionnaire. In order to test the developed research model, we opted for structural equation modeling (SEM), using the Smart PLS 2.0 software. Data analysis has highlighted the importance of power distance in perceiving the risks of online buying and, on the other hand, the fact that online buying risk perception is less important in cultures where uncertainty avoidance is high. Based on these research results, marketers could adapt their marketing approaches at a local, regional or international level. JEL classification: M31; M10; L81.

How to Expand Repurchase Intention? The Intervening Impact of Attitude towards Mobile Shopping

“…Consumers' perceived risks will affect the attitudes and interests of consumers in online shopping (Ghachem, Dobre, Etemad-Sajadi, & Milovan-Ciuta, 2019;Al-Gasawneh & Omer, 2020;Tham, Dastane, Johari, & Ismail, 2019). Perceived risk is caused by consumers' concerns about inappropriate or bad impacts experienced when shopping online.…”