The impact of e-procurement systems on customer relationship management: a multiple case study

Abstract

In the past, traditional methods of procurement offered little transparency and lesser satisfaction of negotiations with suppliers. In the current financial crisis, e-procurement offers the benefits of greater transparency, better pricing, wider geographical reach and lesser time of transaction; hence, it propels the technology as an essential safeguard in both the service and manufacturing sectors of the economy. Companies are adapting to new technologies in an effort to compete through minimising costs and improving productivity in the modern marketplace, especially technological adaptation in the area of procurement. By restructuring initiatives and making use of new information technologies, businesses are learning to compete by using electronic avenues of procurement. As a result, increased importance in data sharing and process integration is the tactical result. One of the first steps in this process is selecting the best possible e-procurement solution. Many companies have examined the benefits of risks of implementing of such a solution and becoming successful using an e-procurement package. Several case studies of the Pittsburgh, PA and north-east Ohio areas illustrate the growing trend towards strategically leveraging the internet through e-procurement systems.

Quality assurance practices for competitive data warehouse management systems

“…As the organisations selected are mainstream economic drivers of the Midwestern USA, in particular Ohio, and provided an opportunity to review the operational tactics of large companies that closely links its corporate strategy with its data quality and service management for high quality of it internal product and/or service design approaches. Commonly established case study procedures associate with quality initiatives and improvements were followed in the present study (Nonthaleerak and Hendry, 2008;Smith, 2009aSmith, , 2009b.…”

“…As noted by Smith (2005Smith ( , 2009aSmith ( , 2009bSmith ( , 2010, and Tranfield and Smith (1998), much of the manufacturing and service-provider strategic literature is concerned with technical aspects of environmental mapping and with locating, classifying, and auditing particular products and/or services, processes, businesses and companies against generic externally given criteria. Therefore, as noted by Tranfield and Smith (1998, p.115), "It is usually implied that this strategy-making process needs to be revisited regularly, although usually there is little guidance available as to how often this should."…”

Strategic sustainability and operational efficiency dilemma of data centres

“…Commonly established case study procedures associated with quality initiatives and improvements were followed in the present study (Nonthaleerak and Hendry, 2008;Smith, 2009aSmith, , 2009b. A combination of personal interviews of upper to middle management, as well as comments from convenient samples of employees were used to gather perceptions of the accuracy of the various firms' perceived metric-based quality management and associated strategic initiatives that support their efforts for profitability and/or community acceptability.…”

Funding e-procurement initiatives in US Government agencies: challenges, models, and trends

“…But the government would be negatively affected if it receives none of the cash inflows even after the initial costs for development and implementation have been recouped by the vendor (Smith, 2009). It is well understood that the technology vendor has taken a significant risk by investing in the e-procurement project, a reasonable profit should be earned, and ongoing maintenance will be required.…”