The impact of e-service quality and ease of use of e-customer relationship management: a study of mobile phone services in Jordan

Nassar, Bilal Ali Yaseen Al

doi:10.1504/ijecrm.2021.10044217

Cited by 1 publication

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…When an event occurs, it's the job of supply chain processes to work together to produce the best possible reaction for the client. Customer service management is often intertwined with the order fulfillment process, as disclosed by authors in [12]. This is because the order fulfillment process plays a pivotal role in providing excellent service to customers and may even be the only customer service procedure in the company.…”

Section: Figmentioning

confidence: 99%

An Evaluation of Order Fulfillment Information System for Small Medium Business

Araujo

Asha

2022

JEBI

View full text Add to dashboard Cite

Developments in measurement for order processing and customer service are presently under development. In order to guide Small and Medium-sized Enterprises (SMEs) from their current state of capabilities to their ideal future state, encouraging measurements for order processing and customer service is essential. Customer demand initiates the supply chain and fulfilling that need in a timely and accurate manner is the first step in delivering excellent service to customers. Today, the software industry uses a method known as the Software Development Life Cycle (SDLC) to plan, create, and test new software. In this paper, the order fulfilment process and well as the Order Fulfillment Information System (OFIS) development has been discussed and postulated to need a data source to guide future iterations. Therefore, firms who have a need for such information systems have been polled to collect data about their business operations as a source of data for development. In this paper, the Order Fulfillment Information System (OFIS) is discussed and designed using Unified Modeling Language (UML) based on the previously specified business processes.

show abstract

Section: Figmentioning

confidence: 99%