The Impact of Establishing a Governmental Consumer Agency in Jordan towards Expanding the Use of E-business

Abstract

Although E-business and E-commerce have become essential in our daily lives, the use of E-business in the Middle East / Jordan is still limited due to many factors.This study has three objectives; first, it determines whether the government in Jordan supports E-business; second, it determines whether people in Jordan are aware of the concept of E-business and its use; third, whether introducing a proposed Governmental Consumer Agency will help to expand and grow E-business in Jordan.According to the result of the study (740) respondents indicated that the government in Jordan is not supporting the development of E-business and does not play any roles in encouraging the E-business expansion and it has to pay attention to the concept of E-business and support its development completely. Another indication was that the people in Jordan are aware of E-business.Finally the establishment of a Jordanian Governmental Consumer Agency would have a significant impact on expanding the use of E-business and on encouraging people in Jordan to go online.