The impact of information system on administrative service quality in hospitals: the case of Prince Hamzah Hospital, Jordan 2015

Abstract

This research project is an initial investigation on the impact of information system in Administrative Services Quality (ASQ). Health care organizations provide services and use information system in administrative processes that have an impact on their customers. Many of its attributes relate to information system (IS) such as system and information quality. The aim of the system operation is to reduce resources used, to save time and efforts as well as to reduce cost and ensure that the information system provides high-quality information. The results show a significant effect of system quality and information quality on improving the level of service quality in prince Hamzah hospital in Jordan in 2015. The commitment of the management is vital to improve the system that is explicit and unmistakable in the implementation. The communication is also a key factor in the decision making as systematic data quality assessment can never be achieved without management commitment.Kulcsszavak: information and communication technology, information system, Service Quality JEL besorolás: M15, O32, O33

Does the health information system in Jordan support equity to improve health outcomes? Assessment and recommendations

“…The accuracy of the certificates in determining the cause of death varied between 20% and 29%, according to Alyahya et al 's [11] research. This study emphasizes the need for ongoing training of Jordanian healthcare practitioners in utilizing the ICD-10 coding system when implementing new health technology, as well as the relative novelty of electronic health records (EHRs) and ICD-10 use in public hospitals in Jordan [12,13]. The research suggests that the current program is not standardized and lacks the necessary coding system to precisely identify and record the causes of death [11].…”

“…There is a need for legislation that mandates hospitals and other healthcare providers to promptly report births directly to the Department of Civil Status and Passports [13]. In essence, modifying the registration process by transferring responsibility from families to healthcare providers is necessary to achieve full registration of births and deaths [12]. To facilitate the registration process, an electronic system linking hospitals to the Department of Civil Status and Passports has been recommended [12,22].…”

“…In essence, modifying the registration process by transferring responsibility from families to healthcare providers is necessary to achieve full registration of births and deaths [12]. To facilitate the registration process, an electronic system linking hospitals to the Department of Civil Status and Passports has been recommended [12,22]. The HIS should gather all pertinent information about direct, indirect causes and contributing factors of death to accurately calculate statistics for cause of death.…”