The global industrial systems have changed in the last few years due to great technological advancement in many fields. The Industry 4.0 concept has emerged in 2011 in Germany and later has been adopted and investigated by both academic and practitioners in many other advanced countries. Two main new technologies associated by and will have a great impact on industry 4.0. In this review paper, we shielded the light on cloud computing and big data. We present the possibilities and challenges associated with these technologies. The review reveals that sharing, efficiency in production and information sharing are the main possibilities of cloud computing meanwhile the security and privacy are main concerns. From other hand big data brings many opportunities like cost reduction, support the efficiency of decision making, however challenges related to large-scale parallel system and technical challenges still need to be addressed.

This study aims to evaluate transforming toward online-learning, concerning students’ satisfaction, social presence and students’ intention to continue with e-learning in Central European countries, taking the case of Hungarian higher education online courses during COVID- 19 measures. This study finds that masters and undergraduate students’ satisfaction and social presence of online learning courses are neutral with little bias to be positive, also satisfaction has the key role in affecting student’s intention to continue with future online-learning.

The COVID-19 lockdown has brought about many sudden changes in the social and work environment, causing organizations and businesses to change work conditions to adapt to the new situation which has affected millions of workers who shifted to telework. The teleworkers’ variations in gender, age, residency situation, status as national or foreign employees, and many other aspects create differences in their response toward the telework experience. This study attempts to fill the literature gap concerning the differentiation in response between national and foreign employees’ satisfaction with the working from home experience and their future intention to work from home, with a case study of the Visegrád Group as an example from Central European countries. The study found that 84.4% of teleworkers were satisfied with working from home, but no significant difference was found between national and foreign teleworkers in their satisfaction with the telework experience; this satisfaction mainly derives from allocating the gained time to social–personal activities. A surprising result presented by this research is that, in spite of the fact that foreign non-EU-citizen workers were satisfied with the teleworking experience, they do not tend to work from home due to fears of losing their jobs and residence permits, whereas national teleworkers have the intention to work from home if given the opportunity. Another important addition of this study is the development of a new scale specifically for measuring employee satisfaction with working from home instead of using traditional job satisfaction scales.

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This research project is an initial investigation on the impact of information system in Administrative Services Quality (ASQ). Health care organizations provide services and use information system in administrative processes that have an impact on their customers. Many of its attributes relate to information system (IS) such as system and information quality. The aim of the system operation is to reduce resources used, to save time and efforts as well as to reduce cost and ensure that the information system provides high-quality information. The results show a significant effect of system quality and information quality on improving the level of service quality in prince Hamzah hospital in Jordan in 2015. The commitment of the management is vital to improve the system that is explicit and unmistakable in the implementation. The communication is also a key factor in the decision making as systematic data quality assessment can never be achieved without management commitment.Kulcsszavak: information and communication technology, information system, Service Quality JEL besorolás: M15, O32, O33