The impact of ISP, BPR, and customization on ERP performance in manufacturing SMEs of Korea

Hong, Soon-Goo; Siau, Keng; Kim, Jong-Weon

doi:10.1108/apjie-12-2016-008

Cited by 10 publications

(9 citation statements)

References 43 publications

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“…In agreement with above definitions, Milan et al (2014) assert that the business process is a set of essential activities that is sufficient for transforming an input (sources) into a manufactured value (product or end service) to meet users' or organisations' needs. Hong et al (2016) have agreed with Martinsons (2004) by argued that cultural, economic and political aspects need to be considered in altering business processes, and corporate culture is the most important factor, especially in the case of Asian countries. BPR pushes for radical change in business processes, which may lead to an adverse reaction from employees who are familiar with conventional…”

Section: Business Processmentioning

confidence: 67%

Business Process Reengineering as the Current Best Methodology for Improving the Business Process

Zaini¹,

Saad²

2019

JICTIE

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Currently, most companies or organizations can select a number of methodologies to improve their business processes, which include Six Sigma, Lean Thinking, Lean Six Sigma, Business Process Reengineering, Total Quality Management, Kaizen and Poka-Yoka. However, selecting an appropriate methodology has to be guided by the organization’s objectives. In this respect, the BPR is one of the best methodologies that can help organizations to ensure the continuity of their businesses so they will remain relevant for a long time. More importantly, the BPR can help members of organizations to rethink about their existing practices such as to introduce significant improvements to their business process. Based on a literature review, the researchers carried out a comparative analysis on four leading methodologies, namely BPR, Six Sigma, Lean Thinking, and Kaizen. The comparison of the methodologies were based on 11 aspects, namely the concept, effect, use of information technology, focus, involvement of workers, degree of change, level of risk, creation of a study, model, duration, and cost. In addition, the researchers elaborated the six phases of the implementation of BPR. The comparative analysis revealed that the BPR was the best among the four methodologies analysed, as it could help radically and holistically improve the overall business process of an organization. Thus, organizations that need such a change in their business processes can adopt the BPR as the most appropriate methodology than can help bring the intended improvements to their workplace.

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Section: Business Processmentioning

confidence: 67%

Business Process Reengineering as the Current Best Methodology for Improving the Business Process

Zaini¹,

Saad²

2019

JICTIE

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“…Rothenberger and Srite (2009) stated that extensive customizations affect implementation success because they increase costs and limit maintainability. On the other hand, Hong et al (2016) claimed that the level of customization does not influence performance. Haines (2009) also found long term cost implications because of extensive customizations.…”

Section: Resultsmentioning

confidence: 99%

ERP issues and challenges: a research synthesis

Mahmood

Khan

Bokhari

2019

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Purpose Despite more than two decades of experience regarding the adoption and implementation of enterprise resource planning (ERP) systems in organizations, ERPs success is questionable. Though ERPs success stories are published in past research studies, the failure rate of ERP systems is relatively high. The purpose of this study was to find issues and challenges and assess the degree of criticality of these issues/challenges faced by organizations during ERP implementation. Design/methodology/approach For doing systematic review/research synthesis systematic literature review (SLR) was carried out considering research studies published within the time period, i.e. 1999-2018. Three major steps such as planning, conducting and reporting were followed to proceed further in this study. This study attempted to accomplish a critical review of 53 studies out of 103 studies identified, which were published in reputable journals to synthesize the existing literature in the ERP domain. The studies selected have almost addressed different challenges/issues faced by small and large organizations during ERP implementation. Findings Research synthesis/SLR led to the identification of 31 issues/challenges, which may be termed as most critical based on their occurrence/frequency in past studies included. The topmost ten issues/challenges amongst 31 identified include top management approach, change management, training and development, effective communication, system integration, business process reengineering, consultants/vendors selection, project management, project team formation, team empowerment/skilled people and data conversing/migration. However, other issues/challenges identified such as security risks/data security, cloud awareness, functionality limitations, service level agreements and subscription expenses are more related to cloud ERPs. Originality/value The current study is unique in its kind, focusing on the issues and challenges faced by organization during implementing ERP projects. Moreover, this study contributes to understanding and further analyzing management capabilities for developing remedial measures while planning the implementation of an enterprise system in their organizations prior to the occurrence of different issues and challenges ahead. The study also led to understanding and explaining socio-technical issues and their severity.

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“…Looking at literature review, the researcher finds two main streams; one of them handles the determinants of success and failure such as critical success factors (Sammon & Adam, 2010;Yen & Sheu;Umble et al, 2013), while the other, works on ERP project success measures (Almajali et al, 2016;Abu Shanab, 2014, Hong et al, 2016. Although it is very important to study critical success/failure factors, but first, it is out of the scope of this research.…”

Section: Erp Project Implementation Success (Erp-pis)mentioning

confidence: 99%

“…Unfortunately, the second stream was poorly studied. Many researchers use IS success models to measure ERP projects implementation success, such as D&M Model (Hong et al, 2016;Veiga, 2014;Sykes, 2015) and Gable et al model (2008). Gable, et al model (2008) has four factors determine IS success.…”

Section: Erp Project Implementation Success (Erp-pis)mentioning

confidence: 99%

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Yassien¹,

Masa'deh²,

Mufleh³

et al. 2017

jmr

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Organizations in the current environment need to create and sustain their competitive advantages. ERP (Enterprise Resource Planning) solutions are considered a strong tool that helps organizations to succeed and arise. But ERP projects’ implementation has relatively low success rates in which it may affect and shake the whole organizational performance. This study searches the power of software usability to achieve ERP Project Implementation Success (ERP-PIS) considering the mediating role of user information satisfaction (UIS). A set of research's hypotheses have been constructed. This study adapts a positivism view, using the survey strategy. The questionnaires were filled by 106 managers who use ERP systems or affected by ERP systems in different organizations. The findings of the research ensure the fitness of the model, and that mediation role of user information satisfaction (UIS) in Jordan is highly visible. Also, the research shows up the strong power of usability to achieve ERP-PIS. Based on the findings, development of ERP applications would be improved by software organizations in terms of usability, and organizations need to acquire ERP applications would also improve their decisions in choosing an ERP solution.

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The impact of ISP, BPR, and customization on ERP performance in manufacturing SMEs of Korea

Cited by 10 publications

References 43 publications

Business Process Reengineering as the Current Best Methodology for Improving the Business Process

Business Process Reengineering as the Current Best Methodology for Improving the Business Process

ERP issues and challenges: a research synthesis

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

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