The impact of knowledge management on the internationalization, organizational ambidexterity and performance of Spanish hotel chains

Abstract

Purpose This study aims to analyze the relationships between knowledge management, internationalization and ambidexterity, also exploring the influence of these variables on Spanish hotel chain performance. Hypotheses are proposed from the dynamic capabilities and knowledge-management views of the firm. Design/methodology/approach The research model was tested on a sample of 70 Spanish hotel chains applying variance-based structural equation modeling (partial least squares). Findings The results show that Spanish hotel chains that use knowledge management processes achieve a greater degree of internationalization and this increases their organizational ambidexterity. This study can also confirm a direct, positive and significant relationship between organizational ambidexterity and performance. Research limitations/implications This research shows that knowledge may be considered an essential resource to improve hotel firms’ results. Spanish hotel firms should manage their knowledge to stimulate international activity because this could enhance learning capabilities related to organizational ambidexterity and positively influence performance. Originality/value The present paper analyzes relationships between variables that had not previously been analyzed in a single model, including knowledge management, the degree of internationalization of hotel chains, ambidexterity and performance.

The impact of leadership competences, organizational learning and organizational innovation on business performance

“…in-depth interviews with 15 managers of Dutch hotels revealed a positive relation between organizational learning and business performance in T&H industry. Similarly, a recent study byUbeda-Garcia et al (2021) highlighted the role of knowledge and learning in enhancing business performance of 70 Spanish hotel chains. According toBhaskara and Filimonau (2021), good organizational learning practices can aid T&H firms in developing the necessary organizational competences to withstand crises and future disasters.…”

Proceedings of the 17th International Research Symposium on Service Excellence in Management - QUIS17

“…Different results were found in the literature on the hotel industry around the influence of size on performance and internationalization (Lee et al, 2014). The average number of employees of each hotel chain in the last three years was chosen as a measure of firm size (Brida et al, 2016;Ramón, 2002;Úbeda-García et al, 2021).…”

Moderator Effect of Innovation on the Relationship between Internationalization and Performance in Brazilian and European Companies

“…No entanto, o sucesso na internacionalização dependerá cada vez mais da criação de vantagens competitivas baseadas em inovação tecnológica (Lamotte & Colovic, 2015;Stal, 2010). Na VBR, a Teoria da Internalização e o modelo OLI, a dinâmica dos modos de entrada em um mercado externo e o desenvolvimento de capacidades durante o processo de internacionalização são impulsionados pelos recursos específicos da empresa, ou seja, inovação na criação de um diferencial competitivo sustentável e desempenho ainda mais superior nos mercados internacionais (Fahy, 2002;Ubeda-Garcia et al, 2021).…”

“…Em ambientes institucionais previsíveis, as empresas têm mais acesso a tecnologias avançadas e gozam de proteção de propriedade intelectual adequada; ambas podem ajudar a preservar vantagens competitivas baseadas na diferenciação (Jain et al, 2019;Mathews, 2006;Wan, 2005). Além disso, como estas empresas apresentam níveis mais elevados de inovação, devem ser capazes de obter melhores vantagens da transferência e exploração de ativos em termos de inovação incremental, e assim obter maior desempenho no mercado externo, quando comparadas às empresas com sede em economias emergentes (Kirca et al, 2012;Ubeda-Garcia, Rienda, Zaragoza-Saez, & Andreu-Guerrero, 2021).…”