The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success

Lee, Jae-Nam

doi:10.1016/s0378-7206(00)00074-4

Cited by 789 publications

(638 citation statements)

References 29 publications

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“…Client-supplier relationships are often manifested through the examination of the effectiveness of knowledge transfer (Tsai and Ghoshal 1998), the impact of cultural distance (e.g. Lee 2001;Rottman and Lacity 2006) and the degree of trust (e.g. Dibbern et al 2008).…”

Section: The Role Of Relational and Contractual Governance In Achievimentioning

confidence: 99%

Strategic innovation through outsourcing: The role of relational and contractual governance

Oshri¹,

Kotlarsky

Gerbasi

2015

The Journal of Strategic Information Systems

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Section: The Role Of Relational and Contractual Governance In Achievimentioning

confidence: 99%

Strategic innovation through outsourcing: The role of relational and contractual governance

Oshri¹,

Kotlarsky

Gerbasi

2015

The Journal of Strategic Information Systems

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“…Regarding the implementation of customer relationship management systems, SET has been utilized to explain how implementation team responsiveness influences user evaluations and approval of the system (Gefen & Ridings, 2002). SET has also been applied to show the effects of trust on knowledge sharing in virtual teams (Staples & Webster, 2008), the impact of knowledge sharing on IS outsourcing success (Lee, 2001) and the effect of disclosure on relationships with electronic trading partners (Son et al, 2005).…”

Section: Theoretical Modelmentioning

confidence: 99%

“…In addition to reciprocity, researchers have noted the positive implication of trust in disclosure in a SET context (Lee, 2001;Staples & Webster, 2008). In fact, trust is the element that binds social exchanges (Pavlou & Gefen, 2005).…”

Section: Trust In Online Communitymentioning

confidence: 99%

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

Posey

Lowry

Roberts

et al. 2010

European Journal of Information Systems

338

171

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The global use of online communities has exploded to involve hundreds of millions of users. Despite the tremendous social impact and business opportunities afforded by these communities, little information systems (IS) research has addressed them -especially in a cross-cultural context. Our research proposes an online community self-disclosure model, tested in a crosscultural setting using data provided by French and British working professionals. Our model is based on social exchange theory (SET) and social penetration theory (SPT), as well as on cross-cultural theory related to individualism-collectivism. SET explains that individuals engage in relationships when the perceived costs associated with the relationship are less than the expected benefits. SPT extends SET to explain that individuals participate in self-disclosure to foster relationships -reciprocation is the primary benefit of self-disclosure, whereas risk is the foundational cost of self-disclosure. Our study established several important findings: positive social influence to use an online community increases online community self-disclosure; reciprocity increases self-disclosure; online community trust increases self-disclosure; and privacy risk beliefs decrease self-disclosure. Meanwhile, a tendency toward collectivism increases self-disclosure. We further found that French participants had higher scores on horizontal individualism than British participants. Several other findings and their implications for practice are also discussed.

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“…These relationships must contain a certain degree of sincerity, pledge or promise of relationship continuity between partners. Therefore, trust and commitment are the basic concept of partnership-style relationship and these factors increase confidence in the relationship, in turn lead to outsourcing success (Lee 2001;Moore 1998). Finally, outsourcing success will be motivated by business understanding whereby both parties have the ability to understand each other in terms of the operation dealings, behaviours goals, business procedures and policies (Hsu et al 2005).…”

Section: Theoretical Perspective and Hypotheses Developmentmentioning

confidence: 99%

“…Nevertheless, the existing literature on partnership seems to take the relationship of partnership quality and outsourcing success for granted (Lee 2001;Lee, Huynh 2005). In fact, there is almost next to none study has been done on the partnership quality of HR outsourcing.…”

Section: Introductionmentioning

confidence: 99%

Hr Outsourcing Success: Does Partnership Quality Variables Matter?

Halim

Ramayah

2013

Journal of Business Economics and Management

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Abstract.Recently, increased attention has been paid to partnership quality in outsourcing strategy. However, research of partnership quality on the outsourcing of human resources (HR) is very limited. Therefore, this research aims at examining the relationship between partnership quality variables (business understanding, trust, commitment, communication and top management) and the success of HR outsourcing. The sample is obtained from a cross sectional survey and the sample studied are 96 manufacturing organizations in Penang, Malaysia. Results indicate that most of the organizations that outsourced HR functions were from electronic and electrical industry. The analyses also show that partnership quality variables such as trust, business understanding and communication have significant positive impact on HR outsourcing success. The study concluded that HR outsourcing as a competitive strategy in Malaysia is still relatively new and probably many of its potential benefits are not fully understood. Therefore, by understanding the relationship with the service providers, the organizations are able to achieve outsourcing success by identifying areas of expected benefits and improvements.

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The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success

Cited by 789 publications

References 29 publications

Strategic innovation through outsourcing: The role of relational and contractual governance

Strategic innovation through outsourcing: The role of relational and contractual governance

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

Hr Outsourcing Success: Does Partnership Quality Variables Matter?

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