The impact of migrant workers’ inclusion on subjective well-being, organizational identification, and organizational citizenship behavior

Abstract

Purpose Building on the social exchange theory, this study aims to investigate the impact of perceived workgroup inclusion on migrant subjective well-being, organization identification and organizational citizenship behavior (OCB). Design/methodology/approach Structural equation modeling was applied to 440 surveyed migrant workers in Macau’s tourism and hospitality industry. Findings Perceived workgroup inclusion has a positive influence on migrant workers’ subjective well-being and organizational identification, which both in turn positively affect their OCBs. Originality/value Based on the social exchange theory, this study formulates a model that explains how migrant workers' inclusion impacts their well-being, identification and organizational behaviors. It provides theoretical and practical insights into how migrant workers’ inclusion could serve as a talent management strategy that promotes OCBs.

Green intellectual capital and employee environmental citizenship behavior: the mediating role of organizational agility and green creativity

“…Literature evidences that employees who experience strong support from their employers in providing necessary resources are more inclined to demonstrate commitment and engage in citizenship behaviors (Choudhary and Datta, 2024;Del Gesso et al, 2024). Second, previous research has primarily focused on investigating organizational citizenship behaviors (OCB) as a reaction to employees' perceptions of their relationship with the organization, such as perceived organizational support or evaluations of organizational policies (Agyeiwaah et al, 2024;Shim et al, 2024). None of these studies has explicitly examined the role of intangible resources such as GIC which organizations provide to employees that form the basis of ECB.…”

“…, 2024). Second, previous research has primarily focused on investigating organizational citizenship behaviors (OCB) as a reaction to employees' perceptions of their relationship with the organization, such as perceived organizational support or evaluations of organizational policies (Agyeiwaah et al. , 2024; Shim et al.…”

Guest editorial: Tourism talent challenge post-pandemic and the way forward

“…Drawn from migrant workers in Macau's tourism industry, Agyeiwaah et al (2023), in their paper "The impact of migrant workers' inclusion on subjective well-being, organizational identification, and organizational citizenship behavior," tests that workforce inclusion makes a positive impact of migrant workers' subjective well-being and identification, which in turn positive affects organizational citizenship behavior. The findings imply that migrant workers' inclusion could serve as a talent management strategy that promotes their well-being.…”