PurposeThe main aim of this research was to explore specialty coffee experience dimensions and what drives revisit intentions through experiencescapes. The theoretical framework on experience co-creation in food and wine consumption by Carvalho et al. (2021) was employed to explore the dimensions of specialty coffee shop experiences and specialty coffee consumer revisit intentions.Design/methodology/approachUsing the interpretivist epistemology, this research explored these factors from the perspectives of customers, coffee shop baristas, and managers and owners to better understand consumer behaviour in the context of urban coffee shops. In-depth interviews were employed to collect data to obtain first-hand, emic perspectives.FindingsThe notion of specialty coffee and its experiencescape were examined in the context of a region of tea-dominated landscapes. This research highlighted the significance of baristas as agents of coffee connoisseurship, being able to introduce the beans and the art of coffee making to customers in active ways. The findings amplified that olfactory encounters triggering a myriad of senses are crucial to the specialty coffee experiencescape.Originality/valueThis is among the first studies to explore the driving factors for customer visits and revisit intentions to urban coffee shops. The findings point to greater sophistication and engagement in-person and online for urban coffee shops. More importantly, the olfactory encounters differed for solo and group customer.

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Purpose Building on the social exchange theory, this study aims to investigate the impact of perceived workgroup inclusion on migrant subjective well-being, organization identification and organizational citizenship behavior (OCB). Design/methodology/approach Structural equation modeling was applied to 440 surveyed migrant workers in Macau’s tourism and hospitality industry. Findings Perceived workgroup inclusion has a positive influence on migrant workers’ subjective well-being and organizational identification, which both in turn positively affect their OCBs. Originality/value Based on the social exchange theory, this study formulates a model that explains how migrant workers' inclusion impacts their well-being, identification and organizational behaviors. It provides theoretical and practical insights into how migrant workers’ inclusion could serve as a talent management strategy that promotes OCBs.

The evolution of the internet has increased the development of virtual communities. This has created an enabling environment for hospitality industry owners to interact, share and exchange information and ideas virtually. The COVID-19 pandemic has been a further catalyst in the dramatic expansion of virtual communities. This study aims to fill the gap by investigating the adoption of professional knowledge by the hospitality industry during the COVID-19 pandemic. Employing a sample of 285 employees, this study found that self- and socially regulated learning affects knowledge adoption outcomes. In addition, technological innovation and benefits affect self- and socially regulated learning. These findings allow us to provide theoretical and practical implications.

This research presents a reframing of tourism and hospitality teaching and assessment quality assurance in a post-COVID-19 higher education landscape. It does this as a timely and opportune moment to reflect on why and how higher education assessments should be framed through a Blue Ocean Strategy for disciplines such as tourism and hospitality to formulate radical changes in an environment that has long been dominated by using examinations to assess learning. To explore potential solutions, this research traces the journeys of 16 Chinese academics transitioning as educators before and during the outbreak of COVID-19. The findings revealed how the pandemic hastened the replication of face-to-face teaching and assessments into an online mode. However, other essential skills, such as graduate employability, remain implicit as the influences on students’ competencies for the post-pandemic industry needs more exploration. Derived from these outcomes is a conceptual framework around a Blue Ocean Strategy to repurpose the role of assessments to prompt broader conversations and debates about the theory and practice of tourism and hospitality assessments towards desired futures.