The impact of patient record access on appointments and telephone calls in two English general practices: a population-based study

Half of the Finnish population accessed their own data: comprehensive access to personal health information online is a corner-stone of digital revolution in Finnish health and social care

“…Record access improves shared care management [7,[9][10][11][12]. PAEHR access is likely to save time for patients and practices in primary healthcare [13].…”

“…Access to health records improves quality of care, shared care management, with patients using their records to improve interactions with healthcare providers, decision-making about their health [7,[9][10][11][12]. Access to PAEHR is likely to save time for patients and practices in primary healthcare [13]. In a year-long quasiexperimental trial among 105 primary care practitioners and their 13,564 patients, the patients accessed their visit notes frequently, a large majority reported clinically relevant benefits and minimal concerns, and virtually all patients wanted the practice to continue [5,6].…”

Patient online record access – a global perspective

“…Based on real use in two very different English general practitioner (GP) practices, the data suggest that, if 30% of the practice population used RA at least twice a year, the practice would save 10% of appointments and hundreds of telephone calls. 5 In Kaiser, combining RA and secure messaging with patients reduced appointments by 10% and telephone calls to primary care clinicians by 14%. 6 Booking appointments and prescriptions online frees staff.…”

“…It showed that, although some patients did take up more time as a result of RA, the overall outcome showed significant savings in appointments and telephone calls. 5…”

Rethinking medicine: patients have feelings too

“…The medical record should be something that is not shared so much as jointly held—a “wiki” record, with contributions from all those involved in achieving the patient’s vision 67…”