The Impact of Patient Satisfaction on Patient Commitment and the Mediating Role of Patient Trust

Durmuş, Ayhan; Akbolat, Mahmut

doi:10.1177/2374373520967807

Cited by 27 publications

(33 citation statements)

References 18 publications

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“…(There is a statistically significant correlation between the quality of service and patient satisfaction), with the results indicating an average relationship of (0.503). From the above, it can be said that accepting the right hypothesis imposed (there is a correlation between trust and patient satisfaction), is consistent with the findings of the study [56] and study [61]. The results of Table 10, shown in Figure 4, show an incorporeal impact of trust factors on patient satisfaction, and this finding is consistent with studies [62] and study [63] and study [64] as indicated by the calculated value (F) of (126.727) which is greater than the scheduling value (1.64), to show the explanation of the confidence factors related to (communication, Competence, and quality of service, which lead to patient satisfaction with the service provided by the researched medical clinics and reality (0.519), the remaining value is not included in the current study model.…”

Section: Figure 2 Structural Model Of Trust Variablesupporting

confidence: 88%

“…This makes it not an easy process to measure because it is related to the psychological state of patients through positive and negative thinking in the minds of patients but extends to their families and general assessment of aspects of service [50]. In the relevant literature, two or two types of patient satisfaction have emerged, the first is known as the satisfaction of the transactions that occur or is expressed through the patient's assessment of his experience of visiting for the first time (immediate realization) of the service provided, while the second is called cumulative satisfaction (general satisfaction) and expressed through the patient's assessment of an experience over time and the visit of the service provider more than once [56]. Patient satisfaction has been linked to many positive results, providing insight and insight into the structure, processes, and results of service delivery, which qualifies it as an indispensable factor when evaluating the service in general [57].…”

Section: Patients Satisfactionmentioning

confidence: 99%

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Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Salih¹,

Abed²,

Salih³

2022

PEN

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The target of the research to identify the trust factors represented by (communication, competence, Service Quality) and its impact on the satisfaction of patients private medical clinics in the city of Ramadi, and for the purpose of achieving research objectives and reaching answers to questions (study problem), the Researchersadopted the analytical descriptive approach, a questionnaire was designed as a key tool for collecting preliminary data, and using the method (method) random sample, distributed (384) questionnaire forms to patients reviewing private medical clinics in the city, Of these, 368 were recovered, of which 11 were not eligible (invalid), bringing the number of questionnaires valid for statistical analysis (357) to 357, i.e. a response rate (93%) of recovered questionnaires, and the data analysis and statistically processed by the program (SPSS.V.26) as well as the statistical program (AMOS.V.26) , the most prominent findings of the research were the existence of a correlation and a positive effect with statistical significance between the factors Trust and patient satisfaction In addition, the results showed that the level of Trust of patients through their factors in the private medical clinics researched was at a (medium) level, as the contact came first and then solved the Competence second and the Service Quality iii, as well as the level of patient satisfaction with the medical services provided by the clinics in general was (average), and in the light of those results the Researchersmade a set of recommendations that could help medical clinic staff to enhance and increase the level of Trust of patients with them and strengthen them which reflects positively on the satisfaction of the patients and the permanence and prosperity of their relationship.

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Section: Figure 2 Structural Model Of Trust Variablesupporting

confidence: 88%

Section: Patients Satisfactionmentioning

confidence: 99%

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Salih¹,

Abed²,

Salih³

2022

PEN

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“…We found that a higher level of satisfaction with insurance by patients increased the trust in insurance programs. Recent studies [68][69][70] also proved that increase in patient satisfaction could have a positive impact on patients' trust. Another SEM research on URRBMI enrollees suggested that the perception of policy quality was a decisive factor in the perceived quality of URRBMI [20].…”

Section: Discussionmentioning

confidence: 99%

Assessment of the satisfaction with public health insurance programs by patients with chronic diseases in China: a structural equation modeling approach

et al. 2021

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Background China has successfully sustained its universal health insurance coverage over the past decade. Although patient satisfaction has been recognized as an important indicator to measure the performance of insurance programs in China, there is a lack of evidence on how patients with chronic diseases are satisfied with China’s public health insurance programs and whether their satisfaction differs by type of insurance. We aimed to fill the evidence gap. Methods We established a hypothetical model that comprised patients’ awareness of insurance policies, the fulfillment of patients’ expectations of insurance benefits, patients’ perceived value of health insurance coverage, patients’ satisfaction with health insurance programs, patients’ complaints, and trust in health insurance programs. We performed a confirmatory factor analysis by using a structural equation modeling (SEM) approach to examine the hypothesized model. A model-testing survey in 10 tertiary hospitals was conducted between June and October 2018, with a valid sample of 922 insured patients with chronic diseases. Results The SEM model, with good fit indices, showed that patients’ awareness of health insurance policies, insurance program’s fulfillment of expectations, and patients’ perceived value of insurance coverage, positively predicted patient satisfaction (P < 0.01). The fulfillment of patients’ expectations of insurance benefits was the major predictor of satisfaction with health insurance (coefficient = 0.593, P < 0.001), while the patients’ perceived value of insurance coverage had the largest impact on their trust in health insurance (coefficient = 0.409, P < 0.01). Compared to patients with Urban-Rural Resident Basic Medical Insurance, Urban Employee Basic Medical Insurance enrollees had a higher degree of satisfaction with insurance on average (P < 0.01). Despite differences in the degree of satisfaction, the main findings from the SEM were also proved by the multi-group analysis. Conclusions Our findings highlight the importance of incorporating patients’ perceived value as part of the ongoing efforts to increase satisfaction with health insurance by patients, especially those who have chronic diseases. Policymakers are also suggested to formulate evidence-informed reimbursement policies that meet patients’ expectations.

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“…The strength of the association between patient trust and patient satisfaction may not be surprising given that the conditions of good will and future cooperation inspire both satisfaction and trust. For example, Durmus and Akbolat (2020) examined the potential impact of patient satisfaction on patient commitment with patient trust as a mediator. Their analysis supports the idea that patient trust is an antecedent of patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Factors associated with patient trust in their clinicians: Results from the Healthy Work Place Study

Khullar

Prasad

Neprash

et al. 2022

Health Care Manage Rev

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Background: Patient trust in their clinicians is an important aspect of health care quality, but little evidence exists on what contributes to patient trust. Purpose: The aim of this study was to determine workplace, clinician, and patient correlates of patient trust in their clinician. Methodology/Approach: The sample used baseline data from the Healthy Work Place trial, a randomized trial of 34 Midwest and East Coast primary care practices to explore factors associated with patient trust in their clinicians. A multivariate "best subset" regression modeling approach was used, starting with an item pool of 45 potential variables. Over 7 million models were tested, with a best subset of correlates determined using standard methods for scale optimization. Skewed variables were transformed to the fifth power using a Box-Cox algorithm.Results: The final model of nine variables explained 38% of variance in patient trust at the patient level and 49% at the clinician level. Trust was related mainly to several aspects of care variables (including satisfaction with explanations, overall satisfaction with provider, and learning about their medical conditions and their clinician's personal manner), with lesser association with patient characteristics and clinician work conditions. Conclusion: Trust appears to be primarily related to what happens between clinicians and patients in the examination room. Practice Implications: System changes such as patient-centered medical homes may have difficulty succeeding if the primacy of physician-patient interactions in inspiring patient trust and satisfaction is not recognized.

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The Impact of Patient Satisfaction on Patient Commitment and the Mediating Role of Patient Trust

Cited by 27 publications

References 18 publications

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Assessment of the satisfaction with public health insurance programs by patients with chronic diseases in China: a structural equation modeling approach

Factors associated with patient trust in their clinicians: Results from the Healthy Work Place Study

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