The impact of public services outsourcing on work and employment conditions in different national regimes

Mori, Anna

doi:10.1177/0959680117694272

Cited by 22 publications

(26 citation statements)

References 23 publications

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“…Outsourcing: Outsourcing means assigning one part or part of a firm's internal activities to natural or juridical persons outside the firm in the form of a contract or agreement (Mori, 2017). In its preliminary concept, outsourcing means that employees outsource one part of the firm's activities, and indeed, they exit the process, which is performed by employees who supply the activities (Skipworth, Delbufalo, & Mena, 2020).…”

Section: Theoretical Principlesmentioning

confidence: 99%

“…Performance does not have a unit, and a certain definition and a more suitable definition can be employed for its use. Various definitions have been proposed about performance utilized in humanities literature, especially management and other phrases like human performance, job performance, and organizational performance (Mori, 2017). Performance is a behaviour to achieve organizational and measured or evaluated purposes, and it is a general construct that emphasizes how organizational operations are performed.…”

Section: Theoretical Principlesmentioning

confidence: 99%

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The Relationship of Outsourcing Activities and Organizational Performance in Iran’s Isfahan Bureau of Taxation

Dehaghi¹

2021

Int. j. bus. adm. stud

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Service outsourcing is a strategy that has recently been used to create the ground for the optimal use of the expertise of the organization's staff. The purpose of this study is to investigate the relationship between outsourcing activities of Isfahan province's bureau of taxation affairs and their organizational performance. The research method is applied in terms of purpose and terms of nature, and the method is descriptive-correlation with the survey method. For this purpose, a sample of 349 subjects was selected among 3750 employees of Isfahan province's bureau of taxation affairs by the multi-stage cluster sampling method. To collect data, the organizational performance questionnaire and outsourcing questionnaire were used and to assess the validity and reliability of the questionnaire, content validity and Cronbach's alpha method was used, respectively. With applying structural equation modelling, Lisrel software was used to analyze the data and test the hypotheses. The results of the study revealed that there is a significant relationship between the outsourcing of the Isfahan province's bureau of taxation affairs and their organizational performance. Accordingly, outsourcing activities have a significant relationship with fast-track activities, increasing the quality of services, using employee expertise, increasing customer satisfaction and reducing organizational costs. The feedback on the results of this research helps the Isfahan province's bureau of taxation affairs to eliminate the shortcomings of outsourcing activities. Second, the use of the effects and consequences of outsourcing activities effectively improves organizational performance through its relationship with increasing the quality of services, reducing organizational costs, fast-track activities, upgrading customer satisfaction, and increasing the specialized skills of employees using employees' expertise.

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Section: Theoretical Principlesmentioning

confidence: 99%

Section: Theoretical Principlesmentioning

confidence: 99%

The Relationship of Outsourcing Activities and Organizational Performance in Iran’s Isfahan Bureau of Taxation

Dehaghi¹

2021

Int. j. bus. adm. stud

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“…The most evident relates to differences in pay and working conditions, which might be caused by the presence of different standards set in collective agreements covering the public and the private sectors or by different levels of collective bargaining coverage in public and private organisations (Jaehrling, 2015). Moreover, gaps in employment conditions might be influenced by general institutional rules regulating the labour market, like the application of minimum wage regulations or similar wage floors (Gautié and Schmitt, 2010), as well as by rules defining the terms of employment of transferred workers, like those set in the Transfer of Undertakings Directive (TUPE) (Mori, 2017) or in other types of provisions imposing employment standards to service providers (Wright and Brown, 2013). Secondly, public/private gaps might be related to the relevance of collective institutions as defined by trade union density levels and their capacity to influence employment conditions in public and private organisations (Grimshaw et al, 2015).…”

Section: The Missing Linkage Between the Different Determinants Of Oumentioning

confidence: 99%

“…Differences in union strength and employees' voice capacity across the public/private divide might be another incentive to outsource. Finally, incentives to outsourcing may be related to legal differences in public employment status compared to the private one (Bach and Bordogna, 2011), and to associated differences in employment protection, career security and other prerogatives (Mori, 2017). Accordingly, public employers might decide to rely on external contractors for shifting workers' employment status from public to private law, thereby acquiring greater flexibility in the management of the employment relationship, even if employment conditions or industrial relations characteristics do not differ substantially.…”

Section: The Missing Linkage Between the Different Determinants Of Oumentioning

confidence: 99%

Public, private or hybrid? Providing care services under austerity: the case of Italy

Dorigatti

Mori

Neri

2020

IJSSP

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PurposeThe paper examines the different trajectories of externalisation and the development of different kinds of welfare mix in three different sub-sectors of socio-educational services: long-term care for the elderly, early childhood services and kindergartens. By integrating the industrial relations and comparative public administration literatures, it analyses the different rationales underpinning contracting-out decisions of Italian local governments.Design/methodology/approachThe paper adopts a multi-method, multi-level approach: quantitative data on the provision of socio-educational services and the nature of the providers are combined with the analysis of 12 case studies of municipalities through 80 semi-structured interviews and documentary analysis.FindingsThe paper argues that differentials in labour regulation across the public/private divide and the consequent possibility to access labour markets characterised by cheaper labour and higher organisational flexibility are a key explanation in local governments' decisions to outsource. Despite labour market factors playing a prominent role, their relevance is significantly tempered by political and social factors and particularly by the strong opposition of citizens, personnel and trade unions to pure market solutions in the provision of such services. However, the centrality of these factors depends on the nature of the services: political sensibility against privatisation proved to be stronger in kindergartens, while services for the elderly were more frequently and less contentiously privatised.Originality/valueThe main contribution is the integration of the two research traditions to analyse patterns of outsourcing in the socio-educational services in Italy, showing that neither of them is able, alone, to explain the different private/public mix characterising different social and educational services.

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“…Within the business and management literature, there are a number of examples of the new dynamics created as a result of outsourcing (e.g. Baraldi, Proença, Proença, & de Castro, 2014;Mori, 2017). While academics in HPE have begun to question these new dynamics, through the data generated in this study I have demonstrated the blurring of boundaries both in relation to curriculum development and the HPE teaching profession.…”

Section: Blurring Boundariesmentioning

confidence: 81%

The impact of the outsourcing of Health and Physical Education on curriculum, pedagogy, and assessment

Sperka¹

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Health and Physical Education (HPE) futures are currently the focus of much speculation. Part of the conjecture relates to the role of the HPE teacher, as the subject's curricular work is increasingly outsourced to external agencies. There is, however, currently a dearth of information on how HPE curriculum, pedagogy, and assessment are being shaped by the interests, agendas, and knowledge of external agencies. Moreover, little is known about the pedagogical experiences of students in externally provided HPE lessons and their perspectives on outsourcing. This thesis seeks to begin to address these knowledge gaps. Guiding this study are research questions about how the decision to partner with an external agency impacts curriculum, pedagogy, and assessment within HPE as well as how students view the involvement of external agencies in HPE. Tennis Australia's Tennis in Secondary Schools (TSS) Program was selected as a specific case study for this thesis through the process of conducting network ethnography. This methodological approach included: completing a web-audit of the Australian marketplace of external providers available to HPE teachers; collecting Tennis Australia's advertising, product materials, and teacher resources; and conducting a semi-structured group interview with three of their employees who worked in departments focused on Schools, Program Development, and Coach Education. A critical discourse analysis was undertaken on these data sources. An independent, coeducational secondary school in Australia delivering the Cardio Tennis component of Tennis Australia's TSS Program was then selected as a research site. Data were generated through: focus groups with 25 Year Eight students; semi-structured individual interviews with four school staff, in the roles of Senior Lead Teacher, Junior Lead Teacher, HPE Teacher, and Tennis Coach; and observations of their Cardio Tennis lessons. These school data were then thematically analysed. Both analyses were informed by Bernsteinian theory. Findings from this research are presented across three chapters. The findings demonstrated that Tennis Australia is creating increasingly sophisticated programs by investing in understanding Australian curricular requirements. This study also highlighted the changing role of the HPE Teacher, in particular their growing responsibility to: evaluate external providers and critically analyse their marketing claims (knowledgebrokers); mediate the interests and agendas external providers bring into HPE (boundary spanners); and determine the appropriate division of labour between themselves and the external provider for curriculum, pedagogy, and assessment (boundary spanners). Further, the data generated with students reinforced how crucial it is to seek out their voices and

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The impact of public services outsourcing on work and employment conditions in different national regimes

Cited by 22 publications

References 23 publications

The Relationship of Outsourcing Activities and Organizational Performance in Iran’s Isfahan Bureau of Taxation

The Relationship of Outsourcing Activities and Organizational Performance in Iran’s Isfahan Bureau of Taxation

Public, private or hybrid? Providing care services under austerity: the case of Italy

The impact of the outsourcing of Health and Physical Education on curriculum, pedagogy, and assessment

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