The Relationship of Outsourcing Activities and Organizational Performance in Iran’s Isfahan Bureau of Taxation

Abstract

Service outsourcing is a strategy that has recently been used to create the ground for the optimal use of the expertise of the organization's staff. The purpose of this study is to investigate the relationship between outsourcing activities of Isfahan province's bureau of taxation affairs and their organizational performance. The research method is applied in terms of purpose and terms of nature, and the method is descriptive-correlation with the survey method. For this purpose, a sample of 349 subjects was selected among 3750 employees of Isfahan province's bureau of taxation affairs by the multi-stage cluster sampling method. To collect data, the organizational performance questionnaire and outsourcing questionnaire were used and to assess the validity and reliability of the questionnaire, content validity and Cronbach's alpha method was used, respectively. With applying structural equation modelling, Lisrel software was used to analyze the data and test the hypotheses. The results of the study revealed that there is a significant relationship between the outsourcing of the Isfahan province's bureau of taxation affairs and their organizational performance. Accordingly, outsourcing activities have a significant relationship with fast-track activities, increasing the quality of services, using employee expertise, increasing customer satisfaction and reducing organizational costs. The feedback on the results of this research helps the Isfahan province's bureau of taxation affairs to eliminate the shortcomings of outsourcing activities. Second, the use of the effects and consequences of outsourcing activities effectively improves organizational performance through its relationship with increasing the quality of services, reducing organizational costs, fast-track activities, upgrading customer satisfaction, and increasing the specialized skills of employees using employees' expertise.

The Impact of Outsourcing of Hotel Housekeeping Services on Hotel Performance: a Study on 5-Star Hotels of Delhi NCR

“…Furthermore, outsourcing is among the techniques adopted by different organizations to efficiently spend opportunities and resources in development initiatives, as well as one of the most appealing attitudes in the industry owing to cost savings, but it can also be considered as one of the risk-reducing aspects (Tooranloo, 2019).A business can get access to technology, people, and processes that would be hard to obtain through conventional economies of scale. Outsourcing frequently enables access to sophisticated technologies and the use of current technology, as well as access to specialized specialists, all of which increase the quality of the service offerings connected to the company and its consumers (Dehaghi, 2021).…”