Purpose: This research focuses on understanding the consumer perception and scope of hospitality services provided to patients and their attendants, getting admitted for treatment at internationally accredited multispecialty hospitals. The study also gives insights into the relation among these service elements and their role in the overall satisfaction of patients coming to Delhi NCR as a medical tourist. Methodology: Literature review and interviews with hospital staff, involved as service providers, to find the hospitality services and facilities provided to patients coming to Delhi NCR as a medical tourist. The study adopted survey through questionnaire method to collect primary data, which is analysed through SPSS to study the perceptions of patients/attendants and its relationship with overall patient satisfaction. Main Findings: This research finds that the majority of the JCI accredited hospitals in Delhi-NCR, show fairly good focus on patient care and hospitality centric service style was in place. Hospitality aspects are considered as an opportunity to enhance service excellence and the same is supported by management to bring better patient satisfaction. However, the research found some neglected desires of patients and few areas of poor service delivery. Applications: Hospitals benefiting with medical tourism where attention to nonclinical services is magnified due to a higher expectation of the guest, will benefit from this research. This research would be valuable to healthcare organizations in doing their best to achieve greater patient’s satisfaction, which will improve our image as a destination for Medical Value Travel.  Novelty/Originality: This study explores hospitality services and their relative importance in patient satisfaction. This study describes higher patient satisfaction as an outcome of excellence in non-clinical services. The research outcome is based on primary data and offers a first-hand view of patients perceived hospitality service quality and its constituents.

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Geospatial technology refers to data and information that identifies the location of specific features on the Earth's surface. The term refers to collective data in which the technologies involved have geographic or locational dimensions. Geospatial information is attached to any information related to space (i.e., locational component [latitude and longitude]). When location information is added to any dataset, it is transformed into geospatial data. For example, if the population of a region's various districts is stored in a spreadsheet, it is not spatial. If a population map is created for this region, it becomes geospatial data. Geospatial technology is widely used in tourism and has changed the travel landscape. Tourism and hospitality brands use technology to identify the geospatial context and improve customer engagement and help Tourists to plan holiday trips.

The Indian travel & hospitality industry has exponentially developed and has the substantial potential of the amazing social and chronicled legacy, landscapes, and places of natural characteristic excellence spread over the nation. The Indian hospitality and travel industry helps the nation in generating revenue and plays a highly significant role in creating sources of foreign exchange. 39 million opportunities for new jobs were created in 2020. Moreover, the no. of jobs will be increased to 52.3 million in the travel industry of India by 2028. Covid19 has a severely deleterious influence on the educational system of the entire world. Thus, the entire educational platforms i.e. from kindergarten to the universities have been shut down due to the high density of population to avoid the spread of the deadly coronavirus. Propitiously, having gained the experience from the epidemic 2003 SARS, educationalists of the hospitality world are ceaselessly changing reaction activities to the obscure pandemic situation and applying their best to keep up the activity of the training framework. The study investigates 443 students of hospitality management which are in the final year of their graduation. Thus, this paper is an attempt to understand the perception of hotel management aspirants’, with special focus given to the housekeeping department.