The impact of quality practices and employee empowerment in the performance of hospital units

A closer look at how managerial support can help improve patient experience: Insights from the UK’s National Health Service

“…This finding, though with a relatively weak effect size, contradicts previous evidence from both the healthcare (e.g. Goedhart et al, 2017; Metcalf et al, 2018) and non-healthcare (e.g. Wood et al, 2012) contexts.…”

“…Employees are able to show initiative in their role, engage in positive decision making and accomplish meaningful organizational goals (May et al, 2004). In the healthcare literature, employee involvement is generally discussed under the umbrella term of ‘structural empowerment’ – defined as having the ability to mobilize information and resources through opportunities to learn and grow (Goedhart et al, 2017; Laschinger et al, 2003; Metcalf et al, 2018). Empowerment in this sense means giving employees the responsibility and autonomy to manage their own jobs and make decisions about their own work priorities (Goedhart et al, 2017).…”

“…In their study of respiratory care physicians, Metcalf et al (2018) examined the importance of organizational support in promoting employees’ sense of empowerment and improving patients’ experience of care. Metcalf et al described organizational support as a vital resource needed for workers to respond both adaptively and proactively when confronting issues that may arise during patient care delivery.…”

The Impact of Employee Empowerment on Continuous Improvement of Health Care: An Empirical and Comparative Study Between Hospitals

“…Another Several studies have indicated the results show that there is a significant impact between empowerment and continuous improvement, so the Effective empowerment increase the level of employee satisfaction and allowed to employees encourages strategic thinking, creative problem-solving, decision making and make sound judgments concerning their job (Hirzel et al, 2017;Roslin et al, 2019;Ukil, 2016;Stewart, & Brown, 2009). As for the impact of empowerment on the quality of health care Metcalf et al (2018) find that the use of employee empowerment was associated with higher quality health care, higher compliance with standards. Another study indicates that the empowerment of medical personnel in hospitals contributes to facilitating the environment for professional practice and staff commitment, satisfied employees and provide better service to the customers (Yang et al, 2013).…”

“…Organizations face many challenges in improving their performance and productivity and becoming more agile in the current changing and competitive business world (Ukil, 2016). Health care and patient safety are a unique services, especially with widely diverse patient needs and expectations, and society demands to improve the quality of hospital services and reduce their costs (Metcalf et al, 2018). The hospitals sector in Jordan has become more interested and interacts with these challenges, especially related to human resources of different types and levels (managers, specialist doctors, nurses, professionals, etc.…”