The Impact of Religious Tourists’ Satisfaction With Hajj Services on Their Experience at the Sacred Places in Saudi Arabia

Hassan, Thowayeb H.; Abdou, Ahmed Hassan; Abdelmoaty, Mostafa A.; NOR-EL-DEEN, Mohamed; Salem, Amany E.

doi:10.30892/gtg.43321-915

Cited by 6 publications

(5 citation statements)

References 34 publications

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“…In other words, the problem of desynchronization between flows and capacities, well known in logistics management, gradually led to organizational crisis during the Hajj. Research conducted by Hassan et al (2022) tends to confirm the significant impact of the quality of services provided, particularly in terms of food, transportation, and accommodation, on the spiritual experience of pilgrims. The authors surveyed pilgrims who performed the Hajj under the supervision of 3 licensed agencies, and their results indicate that satisfaction with transportation services is a strong predictor of the quality of the spiritual experience.…”

Section: Discussionmentioning

confidence: 99%

Urban Logistics Associated With Religious Tourism: The Case of the Hajj in Mecca, Saudi Arabia

Paché

2023

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Except for the height of the COVID-19 pandemic in 2020 and 2021, millions of Muslims travel each year to Mecca, Saudi Arabia, for the Hajj pilgrimage, which is one of the 5 pillars of Islam. While much work has been done on the spiritual dimensions of the pilgrimage, this is not the case for its logistical dimensions. Yet, hosting millions of pilgrims in a confined urban space and for a short period of time ‒a few days‒ introduces enormous logistical challenges. This article’s objective is to highlight the importance of 2 key dimensions in the context of the Hajj: the challenges of the massification of pilgrim flows over the years; the correlative urgency of crowd control to avoid potentially tragic stampedes. More broadly, it is essential to examine the implications of the democratization of religious tourism for sustainable urban logistics, which is a research topic that has not been much investigated in management for the moment, despite the importance of pilgrimages on a global scale.

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Section: Discussionmentioning

confidence: 99%

Urban Logistics Associated With Religious Tourism: The Case of the Hajj in Mecca, Saudi Arabia

Paché

2023

JSIS

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“…Categorical data were expressed using frequencies and percentages. While we previously validated a simpler form of the model [39], we sought to revalidate the new model after the addition of pilgrims' satisfaction with the spiritual aspects. This was performed by constructing a confirmatory factor analysis to explore the discriminant validity and convergence validity.…”

Section: Discussionmentioning

confidence: 99%

“…The methods used in the current study were described in detail in an earlier investigation [39]. In brief, we collected data from domestic religious tourists who headed to Mecca for Hajj in 2021.…”

Section: Study Sample and Proceduresmentioning

confidence: 99%

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Religious Tourists’ Satisfaction with Services and Their Impacts on Spirituality in the Post-COVID-19 Era

Hassan

Abdou²,

Taha³

et al. 2022

Sustainability

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Islamic pilgrimage has social, political, and economic benefits, but there are major challenges in the management of large numbers of groups at one time. This spiritually healing journey is likely to be influenced by the overall experience and the quality of logistical services provided while performing the rituals. In the postpandemic period, challenges were more apparent in preventing the spread of infection while maintaining acceptable levels of spiritual atmosphere. Pilgrims’ characteristics might mediate or moderate the changes in spirituality based on individuals’ satisfaction with service quality. In the current study, we investigated the potential service quality predictors of spiritual satisfaction among Muslim pilgrims and investigated the potential mediators and/or moderators of such relationships. The results showed that higher spirituality satisfaction scores were independently associated with enhanced satisfaction with medical services, religious guidance, and the overall Hajj experience. These relationships were not mediated by any demographic characteristics. The Hajj experience significantly moderated the relationship between satisfaction with religious guidance and spirituality. It is recommended that the national authorities should ensure the highest levels of spiritual satisfaction via improving medical and guidance services to achieve the spiritual healing of pilgrims.

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“…Therefore, standard qualitycontrol measures, such as accreditation and licensing have been considered to be unique prerequisites to protect clients and exclude substandard care. Therefore, Zineldin [23] stressed the importance of designing quality management-processes to increase servicequality parameters and ensure customer satisfaction and well-being [23,24]. Therefore, we hypothesized the following: H1a: Service quality significantly impacts clinical trust in medical facilities.…”

Section: Service Quality In Medical Tourism and The Affected Domainsmentioning

confidence: 99%

Responding to Tourists’ Intentions to Revisit Medical Destinations in the Post-COVID-19 Era through the Promotion of Their Clinical Trust and Well-Being

et al. 2023

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The cross-border medical-care industry has recently grown exponentially, and medical-tourism development has been an integral part of the marketing strategies of medical institutions. However, having a successful medical-tourism destination that best attracts customers might be difficult to attain, particularly in the context of scarce relevant literature. Participants’ intentions to revisit a medical-tourism destination is better guided by the interplay of several factors, particularly clinical trust and well-being. The current study aimed to assess the impact of clinical trust and well-being on patients’ intentions to revisit a destination through an online survey on a sample of patients who visited three medical-tourism institutions in Egypt. We investigated also a possible mediation relationship of three institutional variables, including the infrastructure, service quality and the provision of bearable expenses within the hypothesized framework. A structured survey was distributed to medical tourists who visited international medical centers in Cairo city and Red Sea resorts. A partial-least-squares structural-equation-modelling technique was used to validate the used constructs. Results showed that participants’ intention to revisit the destination was significantly predicted by the affordable expenses, medical tourism infrastructure, clinical trust and well-being, but not predicted by service quality. Participants’ well-being fully mediated the relationship between service quality and the intentions to revisit, whereas clinical trust and well-being partially mediated the relationship between the affordable expenses and psychological intentions. Decision makers in the medical-tourism sector might benefit from enhancing tourists’ behavioral intentions via improving patients’ well-being and enhancing clinical trust.

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The Impact of Religious Tourists’ Satisfaction With Hajj Services on Their Experience at the Sacred Places in Saudi Arabia

Cited by 6 publications

References 34 publications

Urban Logistics Associated With Religious Tourism: The Case of the Hajj in Mecca, Saudi Arabia

Urban Logistics Associated With Religious Tourism: The Case of the Hajj in Mecca, Saudi Arabia

Religious Tourists’ Satisfaction with Services and Their Impacts on Spirituality in the Post-COVID-19 Era

Responding to Tourists’ Intentions to Revisit Medical Destinations in the Post-COVID-19 Era through the Promotion of Their Clinical Trust and Well-Being

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