The impact of social interaction and team member exchange on sport event volunteer management

Lee, Younghan; Mi-Lyang, Kim; Koo, Jakeun

doi:10.1016/j.smr.2016.04.005

Cited by 37 publications

(59 citation statements)

References 50 publications

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“…Word of mouth refers to the active promotion of the club to people who are not members. This construct was operationalized as a five‐item measure developed from the literature on word of mouth in sport volunteering contexts (Lee et al, ) and nonprofit cause‐related marketing (Thomas et al, ). In the current study, participants were asked to rate the following items on a 7‐point Likert‐type scale (0 = strongly disagree to 6 = strongly agree ): (1) “I encourage my friends to join this club,” (2) “I like providing information about my club to people,” (3) “I tell others about my club,” (4) “I speak positively to others about my club,” and (5) “I recommend my club to people who seek my advice.” The current study found adequate reliability ( α = .91).…”

Section: Methodsmentioning

confidence: 99%

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The influence of organizational social responsibility on involvement behavior in community sport membership associations

Misener

Morrison

Shier

et al. 2020

Nonprofit Mgmnt & Ldrshp

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Membership-based associations are critical to their local communities and the overall social impact of the nonprofit sector. This study examines how organizational social responsibility within nonprofit membership associations influences positive member involvement behaviors, including volunteering, speaking positively about the club, and member loyalty. Self-administered online questionnaires were completed by 735 members within seven grassroots membership associations in Ontario, Canada offering community-based sport programs.Results show that members are somewhat aware of and felt positively about their organization's socially responsible efforts. Awareness of these efforts had a positive direct effect on the involvement behaviors of members, including intention to stay involved with their club and speaking positively about their club to others (i.e., word of mouth). Members' level of social consciousness was found to have a positive direct effect on word of mouth.

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Section: Methodsmentioning

confidence: 99%

“…Another relevant prosocial behavior within the membership association context is the notion of a member speaking favorably about an organization to others, which is generally termed “word of mouth” (Lee, Kim, & Koo, ). These actions may be one manifestation derived from positive identification with an organization (cf.…”

Section: Literature Reviewmentioning

confidence: 99%

The influence of organizational social responsibility on involvement behavior in community sport membership associations

Misener

Morrison

Shier

et al. 2020

Nonprofit Mgmnt & Ldrshp

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“…Studies are mostly focused on motivation, experiences, and satisfaction of volunteers and management of volunteers in various types of events-e.g., cultural and art festivals; religious festivals; special events-but most dominate studies focused on sport events [31,[40][41][42][43][44]. Although such research focus is narrowly specified, increasing interest of the distinct fields of study in events, event tourism and volunteering, make a good environment for future research.…”

Section: Literature Reviewmentioning

confidence: 99%

Volunteer Tourism as a Sustainable Form of Tourism—The Case of Organized Events

et al. 2018

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This paper focuses on volunteer tourism as a sustainable form of tourism relating to the volunteer service at a tourism destination and specific tourism activities. The aim of the paper is to explore volunteer tourism in Slovakia with examples of organized events, especially to search exactly how event's organizers support the development of domestic and inbound volunteer tourism in Slovakia. This paper is based on a sociological survey. We addressed 653 heterogeneous event's organizers in Slovakia. 18% of them participated in the questionnaire survey. The collected data were processed by selected mathematical and statistical methods in SPSS statistics program. As such, we found most events organizers team up with volunteers. Only half of the organizers cooperate with local volunteers, while the second half also support the development of volunteer tourism engaging in voluntourism. In the case of attractive events, the engagement of voluntourists could be more effective. The current situation has resulted from missing information about the management of volunteers but it could be improved through an e-manual for event organizers providing an outline guide for volunteer management.

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“…A. Smith, Lockstone-Binney, Holmes, & Baum, 2014). In particular, sport volunteering research has put much attention on sports clubs (e.g., Lee, Kim, & Koo, 2016), training (e.g., Minnaert, 2012), governance (e.g., Shilbury et al, 2013), and recruitment (e.g., Lockstone & Baum, 2010). There is also a range of literature that has looked at volunteering at sport mega-events (e.g., Dickson, Benson, & Terwiel, 2014;Edwards, Dickson, & Darcy, 2009;Giannoulakis, Wang, & Gray, 2007;Hallmann & Harms, 2012;Love, Hardin, Koo, & Morse, 2011).…”

Section: Gellweiler Wise and Fletchermentioning

confidence: 99%

Understanding the "lived Experience" of Sport Event Volunteers: Using the Hermeneutic Circle as a Guiding Conceptual Framework

2018

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The impact of social interaction and team member exchange on sport event volunteer management

Cited by 37 publications

References 50 publications

The influence of organizational social responsibility on involvement behavior in community sport membership associations

The influence of organizational social responsibility on involvement behavior in community sport membership associations

Volunteer Tourism as a Sustainable Form of Tourism—The Case of Organized Events

Understanding the "lived Experience" of Sport Event Volunteers: Using the Hermeneutic Circle as a Guiding Conceptual Framework

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