The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data

Abstract

With the rapid development and widespread popularity of the Internet, employee social media use at work has become an increasingly common phenomenon in organizations. This paper analyzes 105 related papers from the Social Science Citation Index in Web of Science through Scoping Review to clarify the definition and characteristics of employee social media use and the types of social media and summarizes the current research methods. Then, the reasons for employees’ willingness and refusal to use social media and the positive and negative effects of employee social media use on employees’ work attitudes, behaviors, and performance are discussed. Then, the mediating variables, moderating variables, and theoretical frameworks used in the relevant studies are described, and a comprehensive model of employee social media use is constructed. Finally, this paper indicates future research directions based on the latest research results in 2020–2022, i.e., improving research methods, increasing antecedent studies, expanding consequence research, and expanding mediating variables, moderating variables, and theoretical perspectives.

Exploring positive impact of social media on employee mental health: A Delphi method

“…Mental health encompasses the experience of positive emotions, effective stress management, and maintaining a hopeful outlook. Recent research suggests that integrating social media into the workplace can aid organizations in creating dynamic, productive environments conducive to supporting employee mental health and well-being (Zhou et al, 2022). Social media enhances work processes, fosters social and informational interactions among employees, reduces uncertainty and stress, and increases their thriving at work (Liang et al, 2020;Song et al, 2019).…”

“…It creates a sense of social presence, reducing loneliness and isolation, especially in remote work settings or during stressful times (Ostic et al, 2021). Discovering new friends and communities that share similar interests can boost belonging and self-esteem (Pradhan & Singh, 2023;Zhou et al, 2022). Additionally, social media provides access to emotional support and online resources during tough times, and the ability to connect with professionals like therapists or counsellors for confidential services.…”

Office islands: exploring the uncharted waters of workplace loneliness, social media addiction, and the fear of missing out

“…With smartphones, tablets, and computers routinely linked to social media accounts, dependency on these platforms may escalate into overuse or addiction (Chi et al, 2022). Social media addiction, defined as an inability to regulate the use of social media platforms, has increasingly become a subject of concern (Andreassen et al, 2016;Davis, 2001;Ahmad et al, 2022;Zhou et al, 2022).…”

“…Pathological social media use has also been found to have detrimental effects on employees and their relationships with coworkers (Ahmad et al, 2022;Zhou et al, 2022). Unhealthy workplace relationships are consistently linked to decreased productivity (Leucă, 2022;Zhou et al, 2022).…”

“…Pathological social media use has also been found to have detrimental effects on employees and their relationships with coworkers (Ahmad et al, 2022;Zhou et al, 2022). Unhealthy workplace relationships are consistently linked to decreased productivity (Leucă, 2022;Zhou et al, 2022). Researchers have identified the fear of missing out (FoMO) as closely associated with social media use, characterized by a strong desire to stay informed and feelings of anxiety when disconnected from the latest updates (Barry & Wong, 2020;Chi et al, 2022;Özcan & Koç, 2023).…”