The impact of supply chain practice on green hotel performance through internal, upstream, and downstream integration

Abstract

The company builds communication and collaboration with suppliers and customers to increase competitiveness in the supply chain flow. The organization's ability to involve suppliers and customers in business activities to achieve efficiency and effectiveness is one of the objectives of supply chain practice. The distribution of questionnaires directly to hotel practitioners was 25 respondents, and 65 respondents obtained the distribution of google form links. The results showed that supply chain practices with supplier relationship management and quality information sharing activities could increase internal and upstream integration and not directly impact downstream integration. Internal integration with data integration activities accurately and coordination between functions on an ongoing basis can affect upstream and downstream integration and green hotel performance. Upstream integration and downstream integration with joint decision activities and planning synchronization with external parties can directly impact green hotel performance. They were increasing the market share and image of the hotel with the implementation of caring for the environment. This research contributes to hotel practitioners adopting practical supply chains in building internal and external integration to increase competitiveness and theoretical contribution to developing supply chain theory and green performance.

The effect of key user capability on supply chain digital and flexibility in improving financial performance

“…The company's ability to build a well-integrated digital supply chain system can make an excellent supply chain integration. Organizational supply chain integration by combining external integration (downstream and upstream integration) and internal integration (Basana et al, 2022). Digital supply chain implementation projects in companies are closely related to the implementation time and budget issued in accordance with the functions expected by the company (Tarigan et al, 2021).…”

“…Enterprise resources planning for companies can integrate cross-functional between the departments of marketing, production, material procurement, warehouse, accounting, and human resources management (Tarigan et al, 2021). The cross-functional that occurs can facilitate an integrated planning and control system to support the operational configuration system needed by the company's internals in providing the products that customers need (Basana et al, 2022). Internal cross-functional integration organizations can provide real-time data and respond quickly with accurate data according to the needs of manufacturing companies (Zhao et al, 2021).…”

“…Increasing transparency of the needs of both parties, transparent transactions between both parties, product costs or cheaper services, flexibility in determining product prices according to the agreement of both parties and lowering inventory costs for both parties (Jafari et al, 2021). The company's ability to synchronize with external parties, both suppliers and customers, can improve performance on an ongoing basis (Basana et al, 2022). The company always tries to control the system in supplier operations to provide for the company's needs (Pirmanta et al, 2021).…”

“…Internal integration and interplant coordination can impact supply chain integration, especially external integration (Cheng et al, 2016). Internal integration between functions in hotel organizations can have an impact on upstream integration and downstream integration to have an impact on increasing green hotel performance (Basana et al, 2022). The company's internal integration can impact increasing external integration with partners (Siagian et al, 2021;Pirmanta et al, 2021).…”

“…Hotels build supplier relationships to improve company performance (Tanuwijaya et al, 2021). The supply chain integration implemented by the company in hotels by making the company's systems in internal integration, upstream integration, and downstream integration able to have an impact on green hotel performance (Basana et al, 2022). The company's ability to accommodate cross-functional integration can increase the company's flexibility and competitiveness and keep up with changes in the external environment (Pham & Doan, 2020).…”