“…Dimitriadis and Koh (2005) The ability to adopt SCM-related processes, understood as processes that interconnect the partners in a supply chain (Croxton et al 2001), is an elementary capability that drives network integration and performance (Lambert, Cooper, and Pagh 1998;Dey and Cheffi 2013). Wilkinson and Young's (2002) and Li et al's (2006) view of the need to jointly manage networks and thus inter-organisational processes in order to enhance competitiveness and overall performance supports such a relationship. When looking at the interorganisational SCM processes that directly affect the execution of SCM, the literature (Cooper, Lambert, and Pagh 1997;Croxton et al 2001;Lambert, García-Dastugue, and Croxton 2005) comes up with eight processes: (1) customer relationship management, that is, the development and maintenance of relationships with customers; (2) customer service management, that is, a single source of customer information and a key point of contact for administering product service agreements; (3) demand management, that is, balancing the customers' requirements with supply capabilities; (4) order fulfilment, that is, all activities necessary to define customer requirements; (5) manufacturing flow management, that is, all activities necessary to obtain, implement and manage manufacturing flexibility and move products through the plants in the supply chain; (6) supplier relationship management, that is, the development and maintenance of relationships with suppliers; (7) product development and commercialisation, that is, the development and market introduction of new products together with suppliers and customers; (8) returns management, that is, all activities with regard to returns, reverse logistics and avoidance.…”