T he research reported in this paper studies the phenomenon of technostress, that is, stress experienced by end users of Information and Communication Technologies (ICTs), and examines its influence on their job satisfaction, commitment to the organization, and intention to stay. Drawing from the Transaction-Based Model of stress and prior research on the effects of ICTs on end users, we first conceptually build a nomological net for technostress to understand the influence of technostress on three variables relating to end users of ICTs: job satisfaction, and organizational and continuance commitment. Because there are no prior instruments to measure constructs related to technostress, we develop and empirically validate two second order constructs: technostress creators (i.e., factors that create stress from the use of ICTs) and technostress inhibitors (i.e., organizational mechanisms that reduce stress from the use of ICTs). We test our conceptual model using data from the responses of 608 end users of ICTs from multiple organizations to a survey questionnaire. Our results, based on structural equation modeling (SEM), show that technostress creators decrease job satisfaction, leading to decreased organizational and continuance commitment, while Technostress inhibitors increase job satisfaction and organizational and continuance commitment. We also find that age, gender, education, and computer confidence influence technostress. The implications of these results and future research directions are discussed.

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It is widely argued that competition is no longer between organizations, but among supply chains. Effective supply chain management (SCM) has become a potentially valuable way of securing competitive advantage and improving organizational performance. This research conceptualizes, develops, and validates six dimensions of SCM practices (strategic supplier partnership, customer relationship, information sharing, information quality, internal lean practices, and postponement). Data for the study were collected from 196 organizations and the measurement scales were tested and validated using structural equation modeling. It is hoped that this study will provide a parsimonious measurement instrument to assess the performance of the overall supply chain. #

Monideepa Tarafdar is an associate professor of information, operations, and technology management at the university of Toledo. She has an undergraduate degree in physics and a graduate degree in telecommunications and electronics engineering from the university of Calcutta, India. her ph.D. is in management from the Indian Institute of Management, Calcutta. her current research interests are in managing individual and organizational adjustments required for effective information technology use, information systems planning for Net-enabled organizations, information systems-business alignment, and business innovation using information systems. her research has appeared or is forthcoming in T.S. ragu-naThan is a professor of information systems and operations management at the College of Business administration at the university of Toledo. he holds a ph.D. in management information systems from the university of pittsburgh. his current research interests are in information systems strategy, quality issues in information systems, and the use of information technology in manufacturing, supply chain management, and e-commerce. his research has been published in several journals, including abSTracT: Organizational use of information and communications technologies (ICT) is increasingly resulting in negative cognitions in individuals, such as information overload and interruptions. recent literature has encapsulated these cognitions in Downloaded by [New York University] at 00: