“…Nevertheless, speaking and listening skills hold a more significant role for business transactions and are mostly needed in companies with tourism and catering activities. For countries like Greece, whose main income source is tourism, these findings imply that English language communication as a lingua franca is considered a significant qualification (Danchev & Paratsiokas, 2012), and therefore, listening and speaking are the main skills to achieve it. Whatever the motive, however, the competitive pressure of the world market and the globalization of tasks and resources make communication an inevitable tool for business transactions (Neely, 2012).…”