The impact of the traceability of the information systems on humanitarian logistics performance: Case study of Indonesian relief logistics services

Masudin, Ilyas; Lau, Evan; Safitri, Nika Tampi; Restuputri, Dian Palupi; Handayani, Dwi

doi:10.1080/23311975.2021.1906052

Cited by 31 publications

(15 citation statements)

References 61 publications

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“…On the other hand, the implementation of Logistics 4.0 technologies such as blockchain requires enormous computing power and high-bandwidth internet connections (124), which are not available in all geographies and companies. In order to solve these problems, companies must create an agenda for the deployment of new technologies, which must include the following steps: identifying the technology that could benefit the SC, developing a digital technology roadmap for the SC, and updating information systems (125).…”

Section: Table III Application Of Digital Technologies In Logisticsmentioning

confidence: 99%

Challenges and Trends of the logistics 4.0

Malagon-Suarez

Castro

2023

Ing.

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Context: Owing to the technological breakthrough in the worldwide productive systems, generated by the 4.0 revolution, it is compulsory to make sweeping changes to logistics both nationally and internationally to allow supply chains to enhance their performance and their response time. Hence, the concept of Logistics 4.0 was born. Although many developed countries have implemented the principles of Logistics 4.0, there is still a breach in its study and application worldwide. This article explores the challenges and tendencies in the implementation of Logistics 4.0. Method: Articles published from 2015 to 2021 in the databases of Scopus, Science Direct, Taylor and Francis and Google Scholar, were analyzed by a systematic literature review. The explored publications were found using the search terms: (("logistics 4.0") OR ("supply chain 4.0") OR ("industry 4.0" AND ("logistics" OR "supply chain"))) and ((“blockchain” OR “IoT” OR “Cyber Physical Systems” OR “Big Data”) AND “logistics”) in title, abstract and keywords. Results: It was proposed a conceptualization of Logistics 4.0 including definition, objectives, characteristics, and most representative technologies in its implementation. Likewise, the main challenges and trends that industries could face in the implementation of Logistics 4.0 within logistics systems, and supply chains were identified. Conclusions: Logistics 4.0 is a novelty term that has aroused the interest of researchers, governments, and companies worldwide, due to its promising benefits in reducing response times and increasing flexibility and collaboration in supply chains. However, the lack of a common framework for its study and adoption has hindered its integration in companies and supply chains, specially in those located in developing countries, which must face technical, social, economic, and legal barriers for the implementation of logistics 4.0.

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Section: Table III Application Of Digital Technologies In Logisticsmentioning

confidence: 99%

Challenges and Trends of the logistics 4.0

Malagon-Suarez

Castro

2023

Ing.

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“…For Masudin, Lau, Safitri, Restuputri, and Handayani (2021), logistics performance contributes to organizational performance by creating value for the company’s stakeholders when the supply chain is reliable (meeting commitments), efficient (timely delivery) and environmentally friendly (low environmental impact) in delivering the product to the final consumer. In addition to playing a key role in organizational performance, logistics performance increases the competitiveness of the company by improving the quality and timeliness of the supply chain and reducing coordination costs and transaction risks.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of logistics performance on the store image, consumer satisfaction and loyalty: a quantitative case study

Moussaoui

Benbba

Andaloussi

2022

AGJSR

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PurposeThe aim of this paper is to identify the impact of logistics performance on consumer satisfaction and store image in the retail context.Design/methodology/approachThe authors conducted a quantitative study with a sample of 201 consumers. The questionnaire is the instrument that was chosen to collect the data. Data processing was carried out using the statistical package for the social science (SPSS). The data analysis was conducted in two phases. The first phase consisted of testing the reliability and validity of the measurement scales. While the second phase of data processing consisted of testing the research hypotheses on the basis of data collected in the field.FindingsThe results of this research are as follows: consumer satisfaction positively affects their loyalty to the store. The results also indicate that store image affects the satisfaction of consumers. Indeed, “service quality” is often evaluated as a source of differentiation affecting consumer satisfaction. Concerning the effect of logistics performance on consumer satisfaction, the factor “product availability” was found to be the major factor affecting consumer satisfaction. A lack of logistics performance, in the context of retailing, negatively affects consumer satisfaction. On the other hand, when the consumer gets the right quantities at the right time, this can positively affect his satisfaction.Originality/valueAll studies carried out on this subject have presented an evaluation of the performance measures used in supply chain models. However, the results of these works were different in terms of performance measurement. It is difficult to specify the impact of logistics performance with only two variants (checkout level, and shelf level) in the retail context. Moreover, research related to this field in Morocco remains unexplored. In this context, it is necessary to explore the links between logistics performance, store image and consumer behavioral intentions in the Moroccan retailing context while taking into account three variants of logistics performance, which are: checkout level, shelf level and product disponibility.

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“…e conceptual framework represents the assembled theories and the relationship between variables [25], describing the examined region.…”

Section: The Conceptual Modelmentioning

confidence: 99%

Using Artificial Intelligence to Predict Customer Satisfaction with E‐Payment Systems during the COVID‐19 Pandemic

Atawneh

Hamadneh

Jaber

et al. 2022

Journal of Mathematics

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This study explores the impact of electronic payment systems on Saudi Arabia’s customer satisfaction during the COVID-19 pandemic. Descriptive analytical approach of a sample of 1,025 people living in Saudi Arabia was used to answer the study questions and test its hypotheses. Then, a new hybrid fuzzy inference system (HyFIS) is proposed to predict customer satisfaction during COVID-19 pandemic. The proposed system contemplates customer resistance (CR), access to technology (AT), privacy (PV), costs (CT), and speed of efficiency (SE) as the input variables and customer satisfaction (CS) as the output variable. Various statistical tests are utilized to determine the efficiency of input variables in the obtained data. The statistical tests are multicollinearity tests, reliability and validity, ordinal least square (OLS), fixed effect, and random development. As a result, we can determine each input variable’s direct and indirect impact on the CS. Under OLS, fixed effect, and unexpected effect, the SE, CT, PV, AT, and CR considerably impact EP. The EP has been shown to have substantial positive indirect implications. Under OLS, fixed effect, and random effect, the CT, PV, and CR are found to have a significant positive impact on CS. In addition, the AT has a substantial impact on CS in a fixed effect indirect effect. The results of HyFIS were compared to those of the adaptive network-based fuzzy inference system (ANFIS). The results reveal that HyFIS outperforms ANFIS in predicting CS based on the error criterion.

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The impact of the traceability of the information systems on humanitarian logistics performance: Case study of Indonesian relief logistics services

Cited by 31 publications

References 61 publications

Challenges and Trends of the logistics 4.0

Challenges and Trends of the logistics 4.0

Impact of logistics performance on the store image, consumer satisfaction and loyalty: a quantitative case study

Using Artificial Intelligence to Predict Customer Satisfaction with E‐Payment Systems during the COVID‐19 Pandemic

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