“…Parents expect staff of the institution to inform them, to treat them respectfully, and to provide adequate aftercare (Church II et al, 2009;de Boer et al, 2007;Demmitt & Joanning, 1998;Spencer & Powell, 2000). Parents want to participate in therapy or training sessions, and expect staff to take initiative in contacting them (Benner, Mooney, & Epstein, 2003;Demmitt & Joanning, 1998;Nickerson, Brooks, Colby, Rickert, & Salamone, 2006;Spencer & Powell, 2000).…”