The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment

Abstract

The purpose of this study is to investigate the impact of the transformational leadership style on job satisfaction and organisational commitment. It was proposed that a transformational leadership style was a significant predictor of front office employees' satisfaction and organisational commitment. A quantitative approach was used by using a survey tool to gather data from front office employees in four and five-star hotels in Cairo. A stratified random sample of 18 hotels (300 employees) was selected, representing 33.3% of the 54 hotels' population, giving a response rate of 60.3% (181 employees). A series of regression analyses were conducted to examine the direct impact of transformational leadership on employee satisfaction and organisational commitment. The current study findings revealed that the transformational leadership style revealed a significant and positive impact of transformational leadership on job satisfaction and organisational commitment. The study finally presented implications such as designing suitable curricula for academe, the application of transformational leadership for hotel management, transformational behaviours that could be incorporated into the training courses for human resource management, and making comprehensive plans to assist hospitality operations to obtain capable and professional leaders for concerned authorities. Several limitations could be future research topics.

From Mundane to Marvelous: How Transformational Leadership Boosts Front Office Employees' Creativity

“…Research on transformational leadership's impact on front-office employee satisfaction positively influenced satisfaction and commitment (Fayed & Fathy, 2022) (Fayed & Fathy, 2022). The correlation between front-office employee satisfaction and implementing transformational leadership in upscale hotels was a predictable outcome.…”

“…They build trust, assign meaningful tasks, provide focused resources, and acknowledge contributions. Transformational leaders develop employee abilities and help them reach their full potential (El-Sayed & El-Sayed, 2021;Escortell et al, 2019;Al-Hawari & Al-Swidi, 2018).…”

“…Such an inquiry holds the potential to make substantial contributions to sustainability initiatives within this particular industry. Another critical dimension to investigate is the attitude of top management towards environmental practices and its impact on subordinates' commitment to environmental practices, as Fathy (2018) Fayed and Fathy (2022), can help uncover the complex interplay between leadership style and employee outcomes, particularly relevant in the hospitality industry, where employee satisfaction is crucial .…”