The impact of traveler-focused airport technology on traveler satisfaction

Bogicevic, Vanja; Bujisic, Milos; Bilgihan, Anil; Yang, Wan; Çobanoğlu, Cihan

doi:10.1016/j.techfore.2017.03.038

Cited by 111 publications

(71 citation statements)

References 89 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…These studies usually target web-based services and social media of e-tourism or mobile information systems that include mobile devices and mobile applications. The fruits of the existing literature include research on the adoption of travel apps [117], consideration of user satisfaction with mobile technology use [118], and a review of studies on adoption in tourism [36].…”

Section: Smart Tourism From the Customer Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

107

View full text Add to dashboard Cite

Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

show abstract

Section: Smart Tourism From the Customer Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

107

View full text Add to dashboard Cite

show abstract

“…In the future IoT will affect the world econom, and around billions devices will be work through IoT, in addition the global economy impact of more than 11 trillion dollar [16]. The term IoT is also named as the Internet of Everything [17,18]. [19] Discussed the impact of social media marketing on customer satisfaction over brand image.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The impact of internet of things on customer service: A preliminary study

Nasereddin

Faqir

2019

PEN

View full text Add to dashboard Cite

The study discuss about internet of Things on serving passengers at Queen Alia International Airport in Amman, Jordan, by knowing its importance and how to minimize its shortcomings in order to improve customer service at the airport. This research allowed us to understand the fears that travelers had, which, if provided, would ensure greater service improvement. Search results show that there is a great impact on Internet things on customer service. The results showed that the variables (safety and scalability) have a statistically significant impact on customer service. While the cost has a clear positive effect, it is not statistically significant. The study also showed that there is a significant impact on the cost of customer service. Security plays an important role in customer service, meaning that there is a significant security impact on customer service. It shows that the most important factor in customer service is security. Extensibility is the key to a successful Internet object system and it is important to focus on it.

show abstract

“…Uma resposta positiva que o cliente sente ao experimentar um serviço ou visitar um destino é a satisfação (Bogicevic, 2017). A satisfação do passageiro é um indicador de desempenho valioso para a operação do aeroporto (Brida et al, 2016).…”

Section: Satisfação Do Passageirounclassified

Eficiência dos terminais aeroportuários brasileiros considerando a percepção de satisfação do passageiro

Negri

Borille

2019

TRANSPORTES

View full text Add to dashboard Cite

A satisfação do passageiro em aeroportos é tema de grande importância para a comunidade científica e para o operador, dado que o usuário se trata de um importante cliente ao aeroporto. Observa-se, na literatura nacional e internacional, uma tendência em analisar a satisfação do usuário. Porém, é detectada uma lacuna no que diz respeito aos estudos que avaliam a eficiência aeroportuária com inserções de variáveis de percepção da satisfação do passageiro. Nesse contexto, o objetivo do artigo é avaliar a eficiência de 15 relevantes aeroportos brasileiros por meio do método da Análise Envoltória de Dados. O modelo permite analisar diferentes variáveis, sendo a satisfação dos usuários uma dessas variáveis (output). Mediante o modelo DEA-BCC, nota-se que 46,66% dos aeroportos avaliados apresentaram eficiência máxima relativa no ano de 2016, para os requisitos de análise.

show abstract

The impact of traveler-focused airport technology on traveler satisfaction

Cited by 111 publications

References 89 publications

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

The impact of internet of things on customer service: A preliminary study

Eficiência dos terminais aeroportuários brasileiros considerando a percepção de satisfação do passageiro

Contact Info

Product

Resources

About