The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry

Derani, Nor Emmy Shuhada; Naidu, Prashalini

doi:10.1016/s2212-5671(16)00080-0

Cited by 29 publications

(24 citation statements)

References 18 publications

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“…Guidry, Messner, Jin, and Medina-Messner (2015) show the importance of developing social media policies including guidelines for employees' future private social media use during crises already before the crisis happens, to make the employees "part of the brand." Preparing for social media crisis communication can even increase the chance of becoming a "hub" in the extensive information flows and reduce the spread of uncontrolled and false information during a future disaster and/or crisis (see e.g., Comunello, Parisi, Lauciani, Magnoni, & Casarotti, 2016;Derani & Naidu, 2016;Tampere, Tampere, & Luoma-Aho, 2016).…”

Section: Resultsmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

165

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This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media's potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.

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Section: Resultsmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

165

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“…More importantly, social media greatly changes the spreading pattern of crisis events (Utz et al, 2013), enabling them to spread quickly to a large scale (Derani & Naidu, 2016). Moreover, traditionally the information of mass media such as television or newspapers is transmitted in a single and top-down way (Utz et al, 2013) and the public are only passive information receivers (Cheng et al, 2016).…”

Section: Crisis Communication On Social Mediamentioning

confidence: 99%

“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

2017

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“…Pemanfaatan media sosial sebagai alat strategis sudah banyak dilakukan oleh pelaku industri wisata termasuk para penyedia layanan dan jasa untuk wisatawan [4]. Pemanfaatan utama media sosial digunakan sebagai sebuah fasilitas berkomunikasi yang sangat cepat dan efisien [5]. Salah satu contoh penggunaan media sosial untuk pariwisata adalah aplikasi facebook pada tahun 2012 telah menunjukkan bahwa 76% wisatawan memposting foto liburan di jejaring sosial [6].…”

Section: Pendahuluanunclassified

Implementasi Platform Media Sosial Sebagai Business Support oleh Pelaku Usaha Wisata di Kota Batam

Saragih¹

2018

JAIC Polibatam

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Batam City is a marine island which surrounded by shoes and baetiful marine tourism spots. Growth and existence of social media platform in the era of information technology particularly in tourism industry is very helpful either profitable for the perpetrators of the tourism industry because social media can be used for an effective and efficient in the information sharing to all tourists or potential visitors. In this research the objects will be examined is how the industry of tourism business entrepreneurs, operators or managers implement these social media platforms at supporting their business processes in order to get result in increasing tourist visits, increasing tourism objects and company popularity and eventually increasing the economic income consistently. In this research respondent that participated in this study were spread in 4 sub-districts, namely Galang sub-district, Bulang sub-district, Nongsa sub-district and Sekupang sub-district. There are several social media platforms used by the tourism industry entrepreneurs in Batam, they are Facebook, Instagram, Youtube, Whatsapp group, Line, Twitter and Linkedin. The platforms that 100% used by the entrepreneurs is facebook platforms which means all respondents are using this platform and followed by the Instagram consecutively. The type of account used by the marine tourism industry didn’t use a business account but some of them uses a regular account. Based on the results of the research data test, it was concluded that there were influences obtained by the marine tourism industry in Batam city in improving business, corporate profits and also increasing tourist visits through travel agencies provided or increased direct visits to managed tourism objects.

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The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry

Cited by 29 publications

References 18 publications

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

Implementasi Platform Media Sosial Sebagai Business Support oleh Pelaku Usaha Wisata di Kota Batam

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